Customer Support Specialist handling complex banking product inquiries and issues. Engaging with clients while ensuring service desk quality in a hybrid work setup.
About the role
- Account Director in LADbible Group's Client Solutions team. Driving revenue growth through collaborative partnerships and intelligent proposals across various digital channels.
Responsibilities
- Working as an integral member of our award-winning Client Solutions team.
- This role is focussed on driving revenue growth across all solutions including: branded content, display, filters, influencer marketing and sponsorships within key clients, ensuring retention and long term partnerships.
- The aim is to ensure that LADbible Group is a trusted tier 1 agency partner for business-critical clients.
- Craft market-leading proposals that are integrated, smart and perfectly fit the client or agency brief.
- This will require you to be the linchpin for our internal teams: Data, Intelligence, Creative, Project Management, Strategy, Marketing, Category specialists and Display experts to create and deliver pitches to potential clients to obtain new, or repeat, business opportunities.
- Be confident and capable in pitching both proactive and reactive responses.
- Hit and exceed personal revenue targets and KPI’s for business you win and manage.
- Build strong relationships with key agency personnel and clients from your designated patch.
- Create and execute longer term full funnel collaborations and partnerships with relevant brands.
- Create and deliver smart category, product and audience insights as part of your proposals.
- Immerse yourself within your key clients business in order to enable smart proactive ideas and proposals that demonstrate a deep understanding of their challenges.
- Craft brilliant case studies and award entries to delight your agencies/clients and raise the profile of LADbible Group within the industry.
- Deliver strong post campaign analysis to enable revenue retention and growth.
- Regularly assessing media owner competitors strengths and weaknesses and use this to make commercial product recommendations and support on their development.
- Attend relevant conferences.
Requirements
- Demonstrate your expertise in understanding a brief and developing the right, integrated proposal in response.
- You should be able to point to examples of full funnel planning.
- Be adept in preparing and delivering exciting solutions to clients at all levels of seniority (including proven relationships).
- Understand the world of digital and use social channels e.g. Facebook, Instagram, Snapchat.
- Knowledge of Sponsorship, Influencer and AR would also be helpful.
- Can demonstrate an ability to think creatively.
- Show an aptitude to learn in a fast moving digital and social space with complex products.
- Be entrepreneurial, if we don’t have a format or capability but your client needs it then you would be comfortable proposing new ideas/formats/capabilities to the business.
- Be prepared to put the time in and be happy working under pressure and to tight deadlines.
- Relish seeing this time and focus convert to revenue and strong client retention.
- Passionate about great work and delivering strong business outcomes for clients (as well as hitting targets!).
- Be genuinely passionate about LADbible Group and our exciting future.
- Enjoy working collaboratively and be a lovely, energetic person who will add value to the company.
Benefits
- We work 3 days in the office across the business (including London, Manchester and International offices) work from home and the offices on a weekly basis.
- Equal opportunities employer.
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
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