Onsite Experienced IT Systems Administrator – Unified Communication, VoIP, Technical Project Coordination

Posted 5 hours ago

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About the role

  • Experienced IT Systems Administrator specializing in Unified Communication and VoIP for healthcare service company. Responsible for systems maintenance, support ticket management, and project coordination.

Responsibilities

  • Operation & development: Installation, configuration and reliable maintenance of our Unified Communication system landscape.
  • Cisco UC expertise: Administration and continuous optimization of the Cisco Unified Communications Manager (CUCM/CallManager) environment as well as connected third‑party solutions.
  • Technical implementation: Analysis of functional requirements, derivation of technical tasks and creation of precise documentation.
  • Quality & stability: Planning and execution of updates, functional tests and other quality assurance measures.
  • Support: Independent handling of tickets in 2nd- and 3rd-level support.
  • Project work: Participation in the planning, coordination and implementation of IT and infrastructure projects in the UC area.

Requirements

  • Completed IT training or degree and several years of professional experience in a similar role.
  • Solid knowledge of digital telecommunications and unified communication architectures.
  • Experience with VoIP technologies (SIP, QoS), VLANs and common network infrastructures.
  • Strong familiarity with Cisco UC technologies (e.g., Jabber, Webex, CUCM, CUBE, Expressway, Ascom DECT).
  • Routine use of incident and request management tools and processes (e.g., ITIL environment).
  • Good knowledge of at least one operating system (Windows or Linux).
  • Analytical, solution‑oriented working style and strong commitment.
  • Excellent teamwork and communication skills and a service‑oriented mindset.
  • Structured work organization as well as transparent communication and collaboration on equal terms with internal customers and IT teams.

Benefits

  • On-site staff restaurant subsidized by the employer offering affordable, high-quality meals (breakfast, lunch, snacks).
  • Subsidy for the Deutschlandticket (public transport pass).
  • Dedicated shuttle service every 15 minutes (mornings and afternoons) between the laboratory and Harburg S-Bahn.
  • Employee parking spaces.
  • Option to lease a bicycle or e-bike via JobRad.
  • Support through employer-paid capital-forming benefits (vermögenswirksame Leistungen).
  • Employee discounts & corporate benefits with over 400 partner companies.
  • 30 days of vacation (full-time) plus various special leave days.
  • Subsidized health-oriented exercise classes via Egym Wellpass and on-site mobile massage.
  • Annual anonymized blood count analysis.
  • Free mental health coaching through the Fürstenberg Institute for our employees.
  • Company events (summer or winter parties) and internal department Christmas celebrations.

Job title

Experienced IT Systems Administrator – Unified Communication, VoIP, Technical Project Coordination

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Professional Certificate

Tech skills

Location requirements

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