Experienced IT Systems Administrator specializing in Unified Communication and VoIP for healthcare service company. Responsible for systems maintenance, support ticket management, and project coordination.
Responsibilities
Operation & development: Installation, configuration and reliable maintenance of our Unified Communication system landscape.
Cisco UC expertise: Administration and continuous optimization of the Cisco Unified Communications Manager (CUCM/CallManager) environment as well as connected third‑party solutions.
Technical implementation: Analysis of functional requirements, derivation of technical tasks and creation of precise documentation.
Quality & stability: Planning and execution of updates, functional tests and other quality assurance measures.
Support: Independent handling of tickets in 2nd- and 3rd-level support.
Project work: Participation in the planning, coordination and implementation of IT and infrastructure projects in the UC area.
Requirements
Completed IT training or degree and several years of professional experience in a similar role.
Solid knowledge of digital telecommunications and unified communication architectures.
Experience with VoIP technologies (SIP, QoS), VLANs and common network infrastructures.
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