HubSpot Administrator managing workflows, automations, and user support for teams in Germany. Ensuring effective use of HubSpot CRM, Marketing Hub, and Service Hub.
KY
Onsite Senior Specialist, Workplace Collaborations Services Administrator
Posted 17 hours ago
About the role
- Workplace Collaboration Administrator managing collaboration technology projects and incidents for Kyndryl. Requires extensive knowledge of Microsoft and Cisco collaboration tools.
Responsibilities
- Provide timely resolution for L2/L3 tickets reported at the desk and keep customer posted on the progress on a regular basis.
- Keep tickets updated at all times for better clarity regarding progress.
- Raise change tickets and represent them in CAB review board, implementing them in the customer environment as required.
- Maintain the customer’s collaboration environment in a healthy state and take proactive measures to prevent incidents.
- Maintain a positive compliance posture of the customer’s collaboration environment at all times.
- Participate in customer, account and internal delivery interlocks for better governance and controls.
- Work with the vendors on escalations and seek closure on issues
- Participate in the timely resolution of major incidents in the customer’s collaboration environment
- Work on RFS requirements and implement technical solutions as agreed upon. This includes both the setup and configuration of a new collaboration environment, and/or the remediation (prior to migration) and migration to the collaboration toolset.
Requirements
- 5+ years of hands-on experience in Microsoft Server, Cloud, Active Directory, EntraID, Microsoft 365 includes Hybrid Environments administration of Exchange, SharePoint, OneDrive, MS Teams with Enterprise Voice
- Moderate to advance level Knowledge of collaboration technologies. This includes major workloads within the Microsoft 365 Suite across various licenses and its on-premises components, including SharePoint, OneDrive, MS Teams with Enterprise Voice and similar Collaboration products such as Yammer, Cisco Webex and Jabber
- Knowledge of On-Premises Active Directory or Azure Active Directory (AAD)
- Knowledge of Microsoft Security Products (i.e., Enterprise Mobility + Security (EMS)), EOP
- Knowledge of Scripting (i.e., PowerShell)
- Strong process improvement experience
Benefits
- Health insurance
- Flexible working hours
- Professional development opportunities
- Wellness programs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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