Delivery Operations role in a BPO overseeing client service delivery and team management. Responsible for operational excellence and client satisfaction in a fast - paced environment.
About the role
- Customer Partner at Kyndryl managing relationships and driving growth in the Manufacturing & Energy sector. Requires deep industry knowledge and a consultative sales approach in the U.S.
Responsibilities
- Create, maintain, and develop deep customer relationships
- Drive profitable growth leading with a consultative approach and Kyndryl Consult
- Responsible for lead generation through to closure
- Deliver on budget, owning revenue, profit/loss, and growth objectives
- Ensure account profitability, leading operating margin improvement of existing business while generating profitable growth
- Generate opportunities, drive them through to closure and expand existing work into larger scope and new capabilities
- Own account P&L, drive customer satisfaction, and ensure account compliance by acting with integrity
Requirements
- 5+ years of experience running account P&L
- 3+ years of experience managing sales process end-to-end
- Deep knowledge of business and technology trends and industry best practices
- Experience in one or more of the following industries: Manufacturing; Automotive; Chemical, Oil and Gas; Energy
- Proven experience with revenue growth, cost, profitability, trends, and risks
- Open minded and empathetic approach in relationships with customers
- May be required to travel up to 50%
Benefits
- Medical and dental coverage
- Disability benefits
- Retirement benefits
- Paid leave
- Paid time off
- Eligibility for discretionary annual bonus program
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