About the role

Mainframe Operations SME solving complex issues and managing systems data for clients at Kyndryl. Collaborating across diverse teams and industries to deliver solutions and modernize technology.

Responsibilities

As a Mainframe Operations SME at Kyndryl, you’ll solve complex problems and identify potential future issues across the spectrum of platforms and services.
You’ll be at the forefront of new technology and modernization, working with some of our biggest clients – which means some of the biggest in the world.
You’ll be managing systems data for clients and providing day-to-day solutions and security compliance.
You’ll oversee a queue of assignments and work directly with technicians, prioritizing tickets to deliver the best solutions to our clients.
One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail.
Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
You’ll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders.
You’ll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career.

10 to 15 years of experience in Mainframe Operations.
Monitoring and maintaining production LPARS 24/7, handling all console-related alerts, and performing scheduled outages, IPLs, and clock changes.
Managing JES spool, diagnosing hardware and software problems, and informing the support team.
Handling service restoration teams and root cause analysis of abends.
Perform root cause analysis, resolution, and/or escalation for production systems (excluding business applications).
Perform automated startup and shutdown of the production operating system.
Execute production subsystem (e.g., IMS, CICS, DB2, IDMS) started tasks restarts, as per support team specifications during special activity changes and upgrading.
Should have good understanding of zOS operating system.
Should have experience working on HMC / Control-M / Netview / Netcool.
Expertise in Job Control Language (JCL) and job abend codes.
Expertise in IBM z/OS, JES2, VTAM, TCP/IP, CICS, DB2, MQ, RACF.
Strong knowledge of batch processing tools Control-M.
Experience with performance monitoring tools (OMEGAMON, RMF, SMF).

Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey.
Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more.
Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.
Kyndryl invests heavily in you, we want you to succeed so that together, we will all succeed.