Hybrid Digital Consultant – Managed Services

at KPMG New Zealand

• Job title: Digital Consultant – Managed Services
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Wellington, New Zealand

About the role

• Consultant at KPMG providing strategic insights and innovative solutions in a dynamic consulting environment. Collaborating with teams to address complex business issues and drive growth.

Responsibilities

• Lead and manage the Managed Services function, uplifting performance, capability, and team culture.
• Drive the strategy for our Managed Services practice, shaping service models and positioning us for future growth.
• Act as a senior Customer Success Manager for key clients, ensuring exceptional service quality and long-term value delivery.
• Strengthen practice maturity through improved operating rhythms, governance frameworks, and continuous improvement initiatives.
• Identify and develop new managed services opportunities, growing the pipeline across both existing and new markets.
• Build strong, trusted relationships with internal stakeholders, clients, and partners to support delivery excellence.
• Establish and lead training, development, and capability-building programmes for the team.
• Create a culture of continuous learning, coaching, structured development, and clear career pathways.

Requirements

• You bring a blend of strategic thinking, commercial acumen, and the ability to build and inspire high‑performing teams.
• You thrive in a consulting or professional services environment and can balance big-picture strategy with day‑to‑day leadership.
• Proven experience leading managed services or long‑term service engagements.
• Strong people leadership skills, with a track record of developing and retaining high-performing teams.
• Experience shaping practice strategy, service design, or operational maturity.
• Commercial strength, including pipeline growth and managing client profitability.
• A passion for growing capability and developing future leaders.

Benefits

• Access to the firm's annual incentive scheme
• Opportunities for local and international secondments
• Hybrid working across a mix of office, client and home hubs to recognise that people have individual circumstances and preferences when it comes to where and how they work
• Flexible leave options, including the ability to purchase additional annual leave
• Gender-neutral support for all stages of the parental journey, including access to 18 weeks of fully paid parental leave for all new parents
• A paid professional association membership of your choice
• Digital accreditations through our partnership with Microsoft, LinkedIn Learning, with bespoke learning pathways for all employees
• A wide-range of special offers and discounts on insurances, banking services, and lifestyle goods and services
• The support, allyship and opportunity to join our many Inclusion, Diversity and Equity Affinity networks, including the Kiwa, Pride, Ethnicity, Accessibility and Wahine groups
• The opportunity to participate in Green Team activities, as we work toward reducing the firm’s environmental footprint and become carbon zero by 2030
• An invitation to join your local Social club and enjoy events aimed at bringing people together for social, sporting, cultural, family and fundraising activities
• Paid time off for volunteering and involvement in citizenship activities
• An array of health and wellness benefits such as free flu vaccinations, subsidised sporting events, free confidential counselling services, additional 5 days of Wellbeing leave to support you and your family's overall health and wellness, access to our Wellbeing portal with an extensive range of advice and resources and much much more!