Senior Onboarding Consultant responsible for customer training and project management for Goodlord's platform. Engaging with clients to ensure effective use of products during onboarding.
About the role
- Data & Analytics Consultant working with clients on AI-driven platform implementation for data & analytics. Collaborating across teams to deliver insights for local authorities efficiently.
Responsibilities
- Technical delivery
- Data extraction - Support the client’s technical team to install IG Bridge, adapt scripts, address quality issues, ultimately leading to clean data extraction
- Data science - Configure existing predictive models to meet the client’s needs, undertake technical scoping for new/iterated predictive models, apply descriptive analytics techniques to extract meaningful insight from client data, build proxy predictive models to demonstrate potential value early on.
- Cohort building - Build preventative cohorts, test and adapt these with the client to optimise accuracy & efficacy
- Dashboards – Design and build/adapt dashboards to meet the client’s needs and tell them what they need to know in a clear, intuitive way
- Platform evolution – Integrating innovations and evolutions from your clients into the core platform for other clients to benefit from
- Project management - Scope and project manage all technical aspects of deployment to a client
- Problem solving and storytelling – Use your technical and analytical skills alongside your deep client understanding, technical expertise and market knowledge to extract interesting key insights from the client data and create compelling stories.
- Communication and stakeholder management - Communicate the technical aspects of delivery to the client simply and clearly, enabling the deployment to be delivered rapidly and smoothly
- Benefits tracking – Understand what metrics matter to clients and how our platform delivers financial value to them. Build tracking tools and engage the client on them.
- Client upskilling – Support client counterparts in their technical knowledge and understanding, helping them take on a stewardship function & future configuration
- Collaboration – Partner with the Business Consulting team to deliver client projects
Requirements
- 4+ years’ experience across data and analytics, including data engineering, data science, and data visualisation:
- Proficiency in Python, SQL, and R for data manipulation and querying
- Familiarity with relational databases such as SQL Server, Oracle
- Understanding of various data formats, including CSV, JSON, and XML
- Experience with cloud platforms, particularly Azure or AWS
- Strong storytelling and data visualisation skills, including scoping, designing, and delivering engaging client-facing insights using PowerPoint and sustainable dashboards using Power BI and Tableau
- Experience with QA processes, including unit, regression and integration testing, and producing high-quality analytical code that is traceable and repeatable
- Knowledge and experience of machine learning techniques, including supervised ML, unsupervised ML, and LLMs
- Experience with deployment tools and processes, such as Azure Data Factory (ADF), Azure ML and batch processing
- Experience using DevOps or equivalent agile development environments
- 4+ years’ experience leading clients through complex technical projects — you know how to navigate challenges, keep things on track, hit deadlines, communicate progress and deliver results.
- Sharp analytical skills — you love digging into data, solving problems, and turning insights into action. You’re skilled in statistical analysis, regression, correlation analysis, and exploratory data analysis (EDA)
- Exceptional communication and stakeholder management skills — you can influence at all levels and translate technical concepts into business value.
- Strong understanding of technology project development and delivery, ideally within a high-growth tech company
- A passion for social impact – you’re excited about what we’re doing and driven to help Xantura succeed
- Bonus Points if you have:
- Experience working with the public sector (local or central government) or as a vendor/consultant to public sector clients
- Familiarity with privacy, security, and information governance in data projects
Benefits
- Competitive salary reviewed annually
- Work for a passionate, mission-driven company solving society’s big problems
- Work flexible hours around life commitments with a focus on delivering company value rather than hours worked
- Ability to work remotely (excluding face-to-face Team Meetings and client meetings)
- Training and development opportunities
- 25 days annual leave (plus bank holidays)
- Company pension
- Private medical insurance
- Generous enhanced parental leave policies
- Cycle to work scheme
- Flu Vaccinations
- Eye Test and contribution towards Glasses for VDU use
- Employee Assistance Programme:
- Mental health and wellbeing support
- Remote GP access
- Counselling/therapy
- Physiotherapy
- Medical second opinions
Job title
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