Service Desk Analyst ensuring efficient technical support delivery at Ki's agile team. Log and resolve service requests while focusing on user satisfaction and team collaboration.
About the role
- Senior Planning Analyst at Kovi analyzing commercial performance data and developing dashboards. Supporting strategic planning through insights derived from analytics and collaboration with teams.
Responsibilities
- Consolidate, analyze and interpret commercial performance data, identifying patterns, opportunities and risks across the sales funnel.
- Develop and automate dashboards and KPI reports (sales, conversion, leads, CAC, productivity, margin, etc.) for different levels of the organization.
- Structure and monitor the commercial quota-setting plan, ensuring alignment with the strategic objectives of the team and the company.
- Perform sensitivity analyses, scenario planning and projections (sales forecasts, headcount, paid leads and profitability).
- Support the development and improvement of predictive performance and elasticity models, in partnership with Data and Growth teams.
- Assess the financial and operational impact of campaigns, incentives and commercial policies, generating recommendations to maximize conversion and margin.
- Map and propose improvements to sales and planning processes, ensuring scalability and operational efficiency.
- Act as an analytical partner to Sales and Operations teams, translating data into actionable insights for decision making.
- Support the definition and tracking of the area’s OKRs, connecting operational metrics to strategic objectives.
- Maintain data governance and ensure consistency of information sources used in analyses and executive presentations.
- Produce executive materials (business reviews, reports and performance presentations) with clear storytelling and focus on impact.
- Build models to project and monitor sales capacity.
Requirements
- Bachelor’s degree in Business Administration, Economics, Engineering or related fields.
- Advanced Excel required; intermediate SQL (writing and running queries).
- Analytical profile — qualitative and/or quantitative analyses to support decision making.
- Critical thinking — rationally prioritize tasks and necessary actions.
- Proactivity — responsible for taking initiative.
- Teamwork — collaborative with peers in daily activities.
- Good communication — clearly convey ideas and messages to others.
- Task execution — performs activities autonomously, with little supervision.
- Ability to transform complex data into actionable insights.
- Knowledge of Metabase (a plus).
Benefits
- Life Insurance: To take care of our greatest asset: our Kovers.
- Health Plan: It’s important to take care of your health and well-being.
- Dental Plan: So you can keep that great smile!
- Flash Card: Your meal and/or food allowance on a single card.
- Partnership with SESC: Eligibility to enroll after 90 days of employment.
- Commuting allowance or Fuel allowance: You choose how you move.
- Support for parents: Childcare allowance, extended maternity leave (180 days) and extended paternity leave (20 days).
- Wellhub: All Kovers are entitled to exercise with part of the cost subsidized by Kovi.
- Kovenção: Company-wide meeting led by Kovi’s leadership to keep everyone updated on business status.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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