Director of Retail Operations at CROSSMARK responsible for retail process and team development. Ensuring operational performance and training for Retail Operations Managers in the company.
About the role
- Analista de Operações PL focusing on creating solutions for accessible mobility in Latin America. Collaborating with teams to implement process improvements and drive innovation.
Responsibilities
- Conduct studies, diagnostics, and review activity flows;
- Develop and update KPIs and dashboards;
- Monitor controls;
- Plan and implement process improvements;
- Act as an interface with other business areas;
- Create and update work materials (presentations, manuals, work instructions);
- Perform administrative routines (purchases, payments, etc.);
- Support managers with supporting materials and data for decision-making.
Requirements
- Experience structuring indicators and dashboards;
- Advanced Excel and basic SQL required;
- Knowledge of process management and continuous improvement;
- Ability to create presentations, manuals, and other work materials;
- Interest in technology and risk management;
- Comfortable using operational systems/software;
- Analytical profile – qualitative and/or quantitative analyses to support decision-making;
- Critical thinking – rationally prioritize and identify necessary actions;
- Proactivity – takes initiative independently;
- Teamwork – collaborative with peers in daily activities;
- Good communication – effectively conveys ideas and messages to others;
- Customer empathy – rider-centric (user-centered) mindset;
- Task execution – performs activities autonomously with minimal guidance and oversight from the manager;
- Content knowledge – employee profile with knowledge of the activities and the ability to assume some basic/complex daily challenges.
Benefits
- Life Insurance: To take care of our greatest asset — our Kovers.
- Health Plan: It's important to take care of your health and be well.
- Dental Plan: So you can show off a great smile!
- Flash Card: Your meal and/or grocery allowance on a single card — as the saying goes, “an empty stomach won't stand!”
- Partnership with SESC: Eligibility for the benefit after 90 days of employment.
- Commuting Allowance or Fuel Allowance: The choice of how you move is yours.
- Parents: Childcare assistance, extended maternity leave of 180 days, and extended paternity leave of 20 days.
- Wellhub: All Kovers are entitled to exercise with part of the cost subsidized by Kovi.
- Kovenção: The company-wide meeting led by leadership to keep everyone up to date on the business status.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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