Director of Claims Operations overseeing Accident Benefits to drive growth and customer service at Intact. Collaborating with executives and managing team resources for effective delivery.
IA
Hybrid Operations Supervisor – Commercial Insurance
Posted last month
About the role
- Operations Supervisor managing Account Management staff in a remote capacity for an insurance brokerage, overseeing performance, compliance, and client service needs.
Responsibilities
- Monitor productivity, efficiency, quality, and service standards
- Promote IOA culture and support team engagement
- Support ongoing staff training and development
- Develop future branch operations leaders
- Lead Account Management staff and provide coaching and guidance
- Ensure compliance with HR policies and processes
- Participate in hiring, interviewing, and onboarding
- Deliver evaluations and maintain transparent communication with leadership
- Assign and balance workloads to ensure service continuity
- Implement and enforce processes and best practices
- Monitor and interpret performance data and take action as needed
- Maintain accurate data across agency and carrier systems
- Manage an assigned book of business
- Serve as a subject matter expert for coverage and service questions
- Manage client relationships and support renewals and service needs
- Oversee policy administration, placement, billing, claims support, and documentation of accuracy
- Lead or support the full renewal and new business process
- Deliver excellent service and proactively anticipate client needs
- Stay updated on company policies and procedures
- Demonstrate integrity and leadership
Requirements
- 5 + years of industry experience; or 7+ years of sales, marketing or relationship management experience
- Thorough knowledge of insurance brokerage and client needs
- Required active licensing
- Professional designations preferred
- Strong analytical, problem-solving, and decision-making skills
- Exceptional customer service, communication, multitasking, and organizational skills
- Proficiency in MS Office (Outlook, Word, Excel)
- High School Diploma (or equivalent)
Benefits
- Competitive salaries and bonus potential
- Company-paid health insurance
- Paid holidays, vacations, and sick time
- 401K with employer match
- Professional growth and career progression opportunities
- Respectful culture and work/family life balance
- Community service commitment
- Supportive teammates and a rewarding work environment
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Facility Operations Specialist at AMERICAN SYSTEMS troubleshooting building systems in data centers. Responsible for maintenance, compliance, and vendor management to ensure efficient operations.
GMP Facility Operations Manager overseeing facility operations and ensuring Good Manufacturing Practices at Emory University. Responsible for equipment maintenance, cleaning services, and compliance with safety protocols and regulatory standards.
Technicien administratif au sein de Desjardins Group offrant un environnement de travail hybride. Engagement envers l'équité, la diversité et l'inclusion pour tous les employés.
Operations Associate supporting office management, finance, IT, HR, and events for international consultancy in Mexico City.
Manager of Strategy & Operations at Allara driving operational excellence and data - driven decision - making in women's health initiatives. Collaborating across teams to enhance service lines and improve patient care.
Director of Data Transformation overseeing enterprise - wide transformation initiatives at Vanguard. Leading strategic operations, external partnerships, and organizational enablement while managing executive communications and performance metrics.
Quality Specialist supporting production operations and issue resolution at Celestica. Collaborating on NPI product launches and ensuring quality compliance across manufacturing standards.
Ops Communications Specialist at Destinus translating operational insights into compelling narratives for leadership. Handle end - to - end production of operational reviews and strategic presentations.
Director of Operations for the Hospital Services Group at DaVita Kidney Care managing dialysis programs. Responsible for financial growth and clinical performance across multiple hospital - based teams.