Hybrid Junior Sales Consultant

at Kovi

• Job title: Junior Sales Consultant
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Sorocaba, Brasil

About the role

• Customer service representative at Kovi, responsible for client engagement and executing sales processes. Maintaining excellent communication and providing detailed product knowledge.

Responsibilities

• Responsible for managing customer service from start to finish, delivering excellent service in Kovi's tone of voice.
• Understand our business model, ensuring that all information provided to customers is reflected in our processes and contracts.
• Apply basic sales techniques such as open-ended questions, rapport building, and overcoming objections.
• Responsible for collecting and managing all necessary customer documents and signatures.
• Be familiar with our main product—the vehicle—and stay up to date on specifications and models.
• Correctly use customer distribution methods, whether via CRM or in-person ticketing systems.
• Work in partnership with supervisors from the respective Sales channel.
• Serve as a reference for the team regarding customer service best practices and conflict resolution.
• Proactively monitor product and price changes, contributing to the timely update of information.
• Conduct trainings focused on best practices and process improvements (an important criterion for performance evaluation).

Requirements

• Bachelor's degree completed in Sales, Business Administration, Marketing, or related fields.
• Knowledge of Power BI is a plus.
• Solid experience in Sales and Customer Service.
• Proficiency with Google Workspace.
• Strong command of CRM tools (HubSpot), including the ability to customize and optimize processes.
• Strong verbal and written communication skills.
• Attention to detail.
• Proactivity.
• Empathy to understand customer needs.
• Active listening skills.
• Persuasion and negotiation skills.
• Results-oriented mindset.
• Adaptability.
• Assertiveness.
• Ability to work autonomously.

Benefits

• Life Insurance: To take care of our greatest asset—our Kovers.
• Health Plan: It's important to take care of your health and well-being.
• Dental Plan: So you can keep a healthy, confident smile.
• Flash Card: Your meal and/or food allowance on a single card.
• Partnership with SESC: Eligibility to join the benefit after 90 days of employment.
• Transport Allowance or Fuel Allowance: Choose how you prefer to commute.
• Parent and Child Support: Childcare assistance, extended maternity leave of 180 days, and extended paternity leave of 20 days.
• Wellhub: All Kovers are entitled to subsidized exercise benefits, with part of the cost covered by Kovi.
• Kovenção: A company-wide meeting led by Kovi leadership to keep everyone informed about the business status.