Employee Benefits Sales Executive leading new client acquisition in Tri - State region for Fair Lawn insurance firm. Empowered by strong internal processes to focus on core competencies and client connections.
About the role
- Customer service representative at Kovi, responsible for client engagement and executing sales processes. Maintaining excellent communication and providing detailed product knowledge.
Responsibilities
- Responsible for managing customer service from start to finish, delivering excellent service in Kovi's tone of voice.
- Understand our business model, ensuring that all information provided to customers is reflected in our processes and contracts.
- Apply basic sales techniques such as open-ended questions, rapport building, and overcoming objections.
- Responsible for collecting and managing all necessary customer documents and signatures.
- Be familiar with our main product—the vehicle—and stay up to date on specifications and models.
- Correctly use customer distribution methods, whether via CRM or in-person ticketing systems.
- Work in partnership with supervisors from the respective Sales channel.
- Serve as a reference for the team regarding customer service best practices and conflict resolution.
- Proactively monitor product and price changes, contributing to the timely update of information.
- Conduct trainings focused on best practices and process improvements (an important criterion for performance evaluation).
Requirements
- Bachelor's degree completed in Sales, Business Administration, Marketing, or related fields.
- Knowledge of Power BI is a plus.
- Solid experience in Sales and Customer Service.
- Proficiency with Google Workspace.
- Strong command of CRM tools (HubSpot), including the ability to customize and optimize processes.
- Strong verbal and written communication skills.
- Attention to detail.
- Proactivity.
- Empathy to understand customer needs.
- Active listening skills.
- Persuasion and negotiation skills.
- Results-oriented mindset.
- Adaptability.
- Assertiveness.
- Ability to work autonomously.
Benefits
- Life Insurance: To take care of our greatest asset—our Kovers.
- Health Plan: It's important to take care of your health and well-being.
- Dental Plan: So you can keep a healthy, confident smile.
- Flash Card: Your meal and/or food allowance on a single card.
- Partnership with SESC: Eligibility to join the benefit after 90 days of employment.
- Transport Allowance or Fuel Allowance: Choose how you prefer to commute.
- Parent and Child Support: Childcare assistance, extended maternity leave of 180 days, and extended paternity leave of 20 days.
- Wellhub: All Kovers are entitled to subsidized exercise benefits, with part of the cost covered by Kovi.
- Kovenção: A company-wide meeting led by Kovi leadership to keep everyone informed about the business status.
Job title
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