Business Consultant ensuring KPIs and supporting franchise operations at Grupo CRM in Porto Alegre. Collaborating with franchisees to enhance communication and operational standards.
Responsibilities
Ensure the achievement of performance KPIs for your portfolio
Ensure clear and effective communication between franchisees and the franchisor
Ensure the franchisor's execution standards are maintained
Implement and ensure execution of action plans to improve results
Identify operational improvements
Determine appropriate staffing levels for store teams
Plan and deliver training for store teams
Conduct product mix analyses
Promote local marketing initiatives
Conduct competitor analyses
Identify expansion opportunities
Participate in monitoring the new store opening process
Serve as the primary point of contact between franchisees and the franchisor
Monitor Customer Service (SAC)
Requirements
Bachelor's degree in Business Administration, Marketing, or related fields
Proficient with Microsoft Office: advanced Excel and PowerPoint
Experience with Business Intelligence tools is desirable
Strong verbal and written communication skills
Ability to analyze performance data
Leadership experience with the ability to motivate and coach teams
Certifications in business management or franchising are a plus
Proven experience in business consulting or sales management roles
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