Business Consultant ensuring KPIs and supporting franchise operations at Grupo CRM in Porto Alegre. Collaborating with franchisees to enhance communication and operational standards.
About the role
- Solution Consultant ensuring successful implementations and technical support for ECCOX products. Collaborating with both clients and internal teams for software optimization and training.
Responsibilities
- Plan and execute deployments of ECCOX software in client environments;
- Perform technical configurations, parameterizations, and adjustments according to the environment;
- Act as Level 2 technical support, resolving complex incidents;
- Support the Commercial and Pre-sales teams in POCs and technical demonstrations;
- Conduct technical and functional training for clients and partners;
- Serve as a post-sale technical consultant, advising on best practices for usage;
- Prepare and maintain up-to-date technical documentation, guides, and playbooks;
- Work collaboratively with Delivery, Product, Development, and Support teams.
Requirements
- Experience in enterprise software deployment and support (on-premises or cloud).
- Knowledge of mainframe environments (z/OS, DB2, JCL) and open platforms (Linux, Windows, APIs).
- Ability to perform technical and functional software analysis.
- Experience in troubleshooting, log analysis, and incident resolution.
- Basic knowledge of databases (DB2, SQL, PostgreSQL).
- Familiarity with ticketing systems and incident tracking tools.
- Advanced English.
- Experience with proof of concepts (POCs) and technical presentations (desirable).
- Experience in technical training and user enablement (desirable).
- Technical Spanish (desirable).
- Technical certifications (ITIL, database, IBM tools, DevOps) (desirable).
Benefits
- Health insurance
- Dental insurance
- Childcare assistance
- Employee discount club
- Flexible working hours
- Life insurance
- Educational partnerships
- Hybrid work (remote and on-site)
- Birthday gift
- Meal allowance / Food voucher (Flash)
- Totalpass - Gym membership discounts
- Wellhub (Gympass) - Gym membership discounts
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Real Estate Consultant in a hybrid model, focusing on client management and new real estate opportunities in Portugal. Ideal for results - oriented individuals seeking growth within a leading company.
IT Consultant implementing and supporting medical diagnostics software solutions for clients. Collaborating with engineering team and providing training and support for users in clinical environments.
Consultant developing technical projects and solutions for Avantia's security systems. Collaborating with clients to establish project bases and enhancing cost - effectiveness in competitive proposals.
Consultor de Negócios role supporting restaurant operations for Spoleto brand in Brazil. Responsibilities include operational analysis, brand standardization, and support to franchisees.
Senior Consultant overseeing security consulting projects, protecting clients from cyber threats. Engaging in proactive and reactive IT security measures and project management.
Client Relationship Consultant fostering customer relationships at U.S. Bank through engaging interactions. Providing financial counsel while adapting to a digital - first mindset with trust - based client relationships.
Client Relationship Consultant at U.S. Bank building relationships via multiple channels, offering best possible counsel and banking solutions. Engaging with customers in - person and virtually to meet their financial needs.
Client Relationship Consultant engaging customers via various channels to provide personalized banking advice. Building trust and assessing financial needs to recommend suitable solutions.
Technology Business Consultant Specialist delivering Treasury and Payments projects for corporate clients at FIS. Collaborating with cross - functional teams and contributing to software implementation and support.