Hybrid Chief of Staff

at Knowtex

• Job title: Chief of Staff
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, San Francisco, United States

About the role

• Business Operations Manager serving as force multiplier for the Head of Operations at a healthcare AI company. Overseeing marketing operations, people ops, compliance, and vendor management responsibilities.

Responsibilities

• Own end-to-end conference planning and logistics: venue coordination, booth setup, inbound/outbound shipping tracking, and on-site team support
• Manage conference and event budgets, tracking spend against ROI metrics to inform future investment decisions
• Coordinate team travel for conferences and company events, including flights, hotels, and full itineraries
• Plan and execute internal team events and offsites
• Manage the company’s social media presence: scheduling posts, maintaining brand consistency, and assisting with announcements across channels
• Run paid ad campaigns and outbound outreach campaigns, tracking performance against defined KPIs and target audiences
• Support executive scheduling and outreach, including booking meetings with C-level prospects and partners
• Lead team-building from 0→1: support hiring planning, manage job postings, run recruiting pipelines, and coordinate interviews end-to-end
• Conduct initial resume reviews and surface strong candidates to hiring managers
• Own onboarding and offboarding logistics, ensuring a smooth experience for new hires and departing team members
• Assist with benefits administration and open enrollment coordination
• Manage day-to-day activity in HR and recruiting platforms (Rippling, Ashby, Greenhouse, Lattice, Every.io, or similar)
• Support performance review cycles, helping managers stay on track with timelines and documentation
• Operate with a strong understanding of high-trust and security-sensitive environments relevant to Knowtex’s business, including SOC 2, ISO 27001, HIPAA, and FedRAMP
• Ensure internal tools, processes, and vendor relationships meet applicable compliance requirements
• Support audit preparation and documentation for ongoing compliance programs
• Surface and escalate potential compliance gaps across operational workflows
• Support the Head of Operations in building and maintaining OKR and KPI frameworks across teams
• Ensure appropriate metrics and reporting dashboards are in place and kept current
• Help track progress against company and team-level goals, flagging risks and gaps proactively
• Manage vendor relationships and assist with contract negotiation, renewals, and documentation
• Track vendor obligations and SLAs, ensuring the business is protected and well-served
• Coordinate with legal and finance stakeholders on contract review and execution
• Serve as the company’s subject matter expert (SME) for all operational tools and software platforms
• Own tool administration, access management, and onboarding/offboarding provisioning
• Evaluate tools for compliance fit and security requirements before adoption
• Proactively identify and execute tool integrations to improve cross-functional workflows
• Document and maintain operational processes and SOPs as the company scales

Requirements

• 4–7 years of experience in an operations, people ops, marketing ops, or coordinator role, ideally at a startup or high-growth company
• Demonstrated experience supporting or building a team from 0→1, including recruiting, onboarding, and offboarding
• Hands-on experience with HR and people operations platforms: Rippling, Ashby, Greenhouse, Lattice, Every.io, or equivalent
• Working knowledge of high-trust compliance environments: SOC 2, ISO 27001, HIPAA, and/or FedRAMP
• Experience building and managing OKR and KPI frameworks, with a bias toward data-informed decision-making
• Familiarity with vendor and contract management processes
• Comfortable owning tool administration and exploring integrations without heavy technical hand-holding
• Experience in conference/event planning, including budget management, logistics coordination, and ROI tracking
• Proactive, low-ego, and ownership-oriented — you notice what needs to be done and you do it
• Strong attention to detail, especially with financial, HR, and compliance documentation
• Clear, concise written and verbal communication; discretion when handling sensitive information

Benefits

• Meaningful equity compensation
• Unlimited PTO
• Health, dental, and vision coverage
• 401(k) plan
• Hybrid schedule with 2-3 days/week in-person in San Francisco