Customer Service Associate at knok supporting doctors in medical appointments and managing customer inquiries. Leveraging digital technology to enhance healthcare experiences for all.
Responsibilities
Book home consultations, ensuring efficiency;
Handling emails and calls related to home consultations;
Registration and management of appointment requests;
Controlling and monitoring of home consultations activity in real time;
Coordinate appointments with the triage team and doctors;
Provide feedback to other teams;
Ensuring a positive experience for doctors, customers, and partners;
Clarification on knok subscription plans
Requirements
Computer skills and good ability to use different tools simultaneously;
Good communication and argumentation skills;
Team spirit;
Time flexibility, namely for shifts (24h);
Fluency in Portuguese, with the ability to communicate effectively both written and verbally to all levels of business;
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