Hybrid Customer Service Associate

Posted last month

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About the role

  • Customer Service Associate supporting doctors with home consultations and handling customer inquiries at knok. Coordinating appointments and addressing customer concerns in a hybrid environment.

Responsibilities

  • Book home consultations, ensuring efficiency;
  • Handling emails and calls related to home consultations;
  • Registration and management of appointment requests;
  • Controlling and monitoring of home consultations activity in real time;
  • Coordinate appointments with the triage team and doctors;
  • Provide feedback to other teams;
  • Ensuring a positive experience for doctors, customers, and partners;
  • Clarification on knok subscription plans

Requirements

  • Computer skills and good ability to use different tools simultaneously;
  • Good communication and argumentation skills;
  • Fluency in Portuguese, with the ability to communicate effectively both written and verbally to all levels of business;
  • You have previously worked in customer service and/or health care companies
  • Immediate availability to start functions;
  • Previous experience in working with healthcare and insurance providers.

Job title

Customer Service Associate

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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