Energy Customer Success & Portfolio Growth Manager responsible for developing and optimizing customer energy portfolios for sustainable energy solutions. Driving customer success through hybrid energy models and growth strategies.
About the role
- Customer Success Manager helping clients derive value from data at KNIME. Focus on building strong relationships and supporting clients throughout their journey.
Responsibilities
- Guiding the customer journey: You support customers from first contact through onboarding and day-to-day use to the successful adoption of KNIME in their everyday workflows.
- Relationship management: You build resilient relationships with multiple stakeholders within customer organizations and continuously nurture them.
- Creating value: You are the first point of contact for questions, challenges, and opportunities, and you connect customers with the appropriate internal experts when needed.
- Growth partnership: Together with Account Managers, you foster long-term collaboration and support the sustainable growth of our customer relationships.
Requirements
- Customer-focused: You enjoy working closely with customers, understand their goals and challenges, and help them derive maximum value from a product.
- Trust-building: You listen attentively, communicate clearly, and build relationships that are reliable, supportive, and long-term.
- Solution-oriented: With empathy and pragmatism you translate customer needs into concrete actions and practical solutions.
- Experienced & structured: Ideally you have experience in a customer-facing role in the software or SaaS environment, for example in adoption, renewals, or growth.
- Team-oriented: You work closely and collaboratively with Account Managers and other KNIMErs to ensure our customers' success.
- Strong communicator: You are fluent in German and English and comfortable communicating with a range of stakeholders.
Benefits
- Purposeful work: Help companies and users succeed with an open, powerful, and intuitive analytics platform.
- Responsibility & impact: Take ownership of customer relationships and actively shape KNIME's continued growth.
- Collaborative culture: Work in an open, international environment that values transparency, trust, and teamwork.
- Professional development: Grow alongside experienced colleagues who share knowledge and foster continuous learning.
- Flexibility: Hybrid working and flexible hours for a healthy work–life balance.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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