Account Manager at Merkle Science developing long - term relations with clients in blockchain transaction monitoring. Advocating for customer requirements and ensuring successful delivery of solutions.
About the role
- Analista Técnico de CRM handling CRM objects, flows and SQL queries for data analysis. Collaborating closely with sales, marketing, and CX teams while ensuring data quality and integrating APIs.
Responsibilities
- Configure and evolve objects, fields, flows, and rules in tools such as Customer.io, HubSpot, etc., including automations via Flow Builder and, when necessary, APEX.
- Build and maintain journeys and campaigns in Customer.io — from event-based triggers to full lifecycle sequences.
- Develop and maintain integrations between the CRM and engineering, data warehouse, and other tools via REST APIs and integration platforms such as Make or custom solutions.
- Write SQL queries for data extraction, transformation, and analysis, producing insights that support product, marketing, and sales decisions.
- Ensure data quality in the CRM: duplication management, governance, validations, and processes that keep the environment reliable and scalable.
- Translate business needs into technical solutions, acting as a bridge between business teams and engineering.
Requirements
- Strong experience administering CRM tools: objects, fields, flows, profiles, validation rules, and reports.
- Proficiency in SQL for querying and data analysis.
- Experience with event-driven marketing automation platforms, preferably Customer.io.
- Familiarity with REST APIs: authentication, request structure, webhooks, and system integrations.
- Intermediate SQL for analysis and manipulation of data in data warehouses.
- Basic programming knowledge in Python or JavaScript sufficient to automate tasks, consume APIs, and create integration scripts.
- Familiarity with dynamic templating (Liquid, Handlebars, or similar) for personalization of communications.
- **Preferred qualifications**
- Basic knowledge of APEX for customizations that go beyond declarative configuration.
- Experience with data transformation/BI tools such as Looker or Metabase.
- Experience with CDPs (Customer Data Platforms).
- Use of Git or another version control system for managing configurations and scripts.
Benefits
- Life Insurance: To take care of our greatest asset — our Kovers.
- Health Insurance: It's important to take care of your health and well‑being.
- Dental Plan: So you can keep that bright smile!
- Flash Card: Your meal and/or food allowance on a single card — because, as the saying goes, "you can't function on an empty stomach!"
- Commuting Allowance or Fuel Allowance: The choice of how you get around is yours.
- Parents and children support: Daycare assistance, extended maternity leave of 180 days, and extended paternity leave of 20 days.
- Wellhub: All Kovers are entitled to exercise with part of the cost subsidized by Kovi.
- Kovenção: A company-wide meeting where Kovi leadership updates everyone on the business status.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Energy Customer Success & Portfolio Growth Manager responsible for developing and optimizing customer energy portfolios for sustainable energy solutions. Driving customer success through hybrid energy models and growth strategies.
Customer Success Manager enhancing customer relationships at a climate tech start - up in Vancouver. Engage customers throughout their journey from onboarding to renewal while driving retention and expansion.
Join Aareon's trainee programme in Support, Customer Success Management, and Consulting for real estate SaaS solutions. Gain practical experience and insights into key departments of the company.
Customer Success Manager at AssistIQ responsible for customer relationships and product usage in healthcare technology. Collaborating cross - functionally to drive customer value and retention.
Customer Success Manager helping clients derive value from data at KNIME. Focus on building strong relationships and supporting clients throughout their journey.
Airline Customer Success Advisor at BlueLink supporting customers in a multicultural environment in Prague. Engaging with airline services and providing customer assistance across various channels.
Customer Success Manager enhancing customer engagement through tailored onboarding and support at a health tech company. Focused on B2B and B2B2C customer education and satisfaction.
Omnichannel Customer Engagement Lead driving strategic development in digital healthcare engagement and optimizing customer engagement initiatives. Collaborating across teams to enhance patient and healthcare professional interactions.
Customer Success Executive focused on retaining and nurturing client relationships. Delivering excellent customer service and identifying upsell opportunities with CV - Library products.