VP of Customer Success leading a region's CSM team to enhance customer engagement and retention. Focusing on talent development and operational efficiency within the Mastercard framework.
About the role
- Senior IT Customer Success Manager for Kinnovis, modernizing the self-storage industry in Europe. Managing customer onboarding, technical advice, and long-term support in the DACH region.
Responsibilities
- Onboarding new customers
- Independently manage onboardings — from setup and configuration to go‑live
- Train users and provide a deep understanding of our platform
- Manage multiple introduction or rollout projects in parallel
- Take responsibility for schedules, milestones and clear communication with all stakeholders
- Support technical configurations, data migrations or integrations
- Provide long-term customer support — proactive, solution-oriented and reliable
- Identify upsell opportunities and continuously increase customer value
- Serve as the contact for technical questions and coordinate with the tech team on complex issues
- Build and maintain trusted, long-term customer relationships
- Proactively find solutions to challenges
- Communicate in a structured manner across all parties: customers, internal team, external partners
- Help shape and optimize our internal processes, templates and tools
Requirements
- Minimum 5 years of experience in Customer Success, IT project management or technical customer support — ideally in a SaaS environment
- Experience in agile project management and in process development and optimization
- Proven experience in a technical role with a strong understanding of software solutions and data structures (e.g., in development or as a Data Scientist)
- Strong customer orientation, organizational skills and a structured, solution-focused work approach
- Excellent communication skills — within the team and particularly in customer-facing situations
- Advanced Excel skills (data preparation or migration) and familiarity with tools such as Slack, Notion, HubSpot, Miro, Office 365
- Technical understanding of software solutions and data structures
- Excellent German and English skills (C2)
Benefits
- Flexible working hours and a hybrid working model
- Apply online
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
Head of Customer Success leading customer onboarding and retention at Fairing, a marketing attribution platform. Defining modern customer success functions leveraging AI and analytics.
Team Lead CRM responsible for strategic and operational management of customer relationship management at BLUME2000. Leading a team and developing innovative campaigns for customer loyalty.
Director of Transportation Customer Success at Cardinal Health overseeing logistics operations and customer satisfaction. Leading a global team responsible for optimizing deliveries and managing transport systems.
Customer Engagement Specialist at LexisNexis engaging with customers to drive adoption and support retention. Collaborating with teams to influence product value propositions for legal tech solutions.
Customer Success Manager driving software adoption and customer value for Rockwell Automation. Helping high - value strategic customers achieve measurable outcomes from software and services in Australia.
Customer Success Manager ensuring successful customer adoption of software and services at Rockwell Automation in Singapore. Collaborating with teams to maximize customer satisfaction and retention.
Senior Manager for Customer Success at Salesforce, driving customer value for retail and consumer goods. Responsible for customer relationship management and success planning for enterprise clients.
Intern in Customer Success Management at plus10 optimizing industrial manufacturing processes with AI software. Engage in international projects and help train customers for software integration.
Customer Success Manager developing strong relationships with heat pump installers in the UK. Driving growth and supporting customer success while enhancing their business operations.