VP of Customer Success at Amperity driving customer satisfaction and retention through a high - performing team. Leading customer onboarding and success while collaborating cross - functionally with key stakeholders.
About the role
- Senior IT Customer Success Manager for Kinnovis, modernizing the self-storage industry in Europe. Managing customer onboarding, technical advice, and long-term support in the DACH region.
Responsibilities
- Onboarding new customers
- Independently manage onboardings — from setup and configuration to go‑live
- Train users and provide a deep understanding of our platform
- Manage multiple introduction or rollout projects in parallel
- Take responsibility for schedules, milestones and clear communication with all stakeholders
- Support technical configurations, data migrations or integrations
- Provide long-term customer support — proactive, solution-oriented and reliable
- Identify upsell opportunities and continuously increase customer value
- Serve as the contact for technical questions and coordinate with the tech team on complex issues
- Build and maintain trusted, long-term customer relationships
- Proactively find solutions to challenges
- Communicate in a structured manner across all parties: customers, internal team, external partners
- Help shape and optimize our internal processes, templates and tools
Requirements
- Minimum 5 years of experience in Customer Success, IT project management or technical customer support — ideally in a SaaS environment
- Experience in agile project management and in process development and optimization
- Proven experience in a technical role with a strong understanding of software solutions and data structures (e.g., in development or as a Data Scientist)
- Strong customer orientation, organizational skills and a structured, solution-focused work approach
- Excellent communication skills — within the team and particularly in customer-facing situations
- Advanced Excel skills (data preparation or migration) and familiarity with tools such as Slack, Notion, HubSpot, Miro, Office 365
- Technical understanding of software solutions and data structures
- Excellent German and English skills (C2)
Benefits
- Flexible working hours and a hybrid working model
- Apply online
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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