Digital Product Manager overseeing global strategy for digital news and sports products at Grupo RBS. Leading product governance and developing a high - performing portfolio.
About the role
- Product Manager II at Helpshift focusing on delivering innovative product experiences. Leveraging deep customer insights and disciplined product management to achieve success.
Responsibilities
- Deliver an innovative, simple, and differentiated product experience that end-users love, adopt, and can’t live without.
- Provide value, ease of use and feasibility to end-user personas while giving them simple yet effective ways to get Help & Support.
- Measured on achieving strong product-market fit for Helpshift’s platform.
- Achieve these goals by leveraging deep customer, market, and technology knowledge, and by practicing disciplined, user centered product management that delivered on product excellence.
Requirements
- 5-7 years of experience as product manager in B2B tech space for commercially successful B2B products.
- Demonstrated deep knowledge of customer service and help desk processes and methods.
- Product management experience with software is a must.
- Managed products for BU/company through the $25-$100M ARR phase.
- Proven ability to design, develop, and ship B2B SaaS using agile methodologies.
- 3-4 years of experience partnering closely with UX research teams, customer advisory groups, customer success, and sales teams driving roadmap to achieve adoption, retention, renewal, and new logo sales objectives.
- Great communicator who can hold his/her own with executive customers and audiences, while influencing and connecting with user-level technical audiences.
- Highly data-driven and demonstrated intellectual horse-power, creativity, analytical, curious, technical depth, and user-centered design thinking.
- Strong ability to prioritize, organize thoughts and organize the work in a structured and consumable way, strong goal-orientation, selective and doesn’t get easily distracted.
- Knows where to find and how to use data to inform decision making.
- Can make decisions with imperfect/missing information, but takes calculated risks based on information he/she does possess.
- Understands the importance of speed and doesn’t get bogged down by ambiguity or analysis paralysis.
- Must have work experience as a PM/PM-II for products from at least 1 of the following areas:
- - API & Integration
- - Gaming Consoles
Job title
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