Manager of Inside Sales team overseeing operations and enhancing customer relationships. Ensuring sales growth while providing exceptional service and training associates.
About the role
- Inside Sales Support Associate collaborating with Distributor Sales Team to drive sales and customer relationships. Responsible for sales analysis, outbound calls, and price quoting management.
Responsibilities
- The Inside Sales Support Associate position works closely with the Distributor Sales Team to drive sales and maintain crucial relationships with the internal team, external sales representatives, and customers.
- This position is responsible for safeguarding the customer experience and promoting Keystone's Light Made Easy promise.
- Sales analysis: analyze customer sales data to identify sales trends and opportunities with management
- Outbound Phone Sales: initiating sales opportunities with both existing customers and new customers via both outbound cold calling and in-bound calls
- Price Quoting Management: managing new price requests and working within CRM (Customer Relationship Management) software system to maintain clean records of all customer information and pricing
- Serve as liaison between our Sales Agencies, Distributors & Territory Managers
- Answer questions via email or phone regarding existing orders in a timely manner
- Follow up on sample requests and new quotes in a timely manner consistent with Keystone policies
- Check availability on orders and stock and communicate to customers and internal stakeholders in a timely manner
- Cross-reference other manufacturers part numbers to Keystone products, ensuring accurate product matching while supporting customers and sales team with equivalent solutions.
Requirements
- Bachelor's in Business Administration or related field preferred
- Lighting product knowledge preferred
- 1-2 years of sales experience in similar inside sales role
- Outstanding customer service skills with attention to rapid responses, clarity in communications and a strong drive to exceed customer expectations
- Proficiency in Microsoft Office, specifically Outlook, Teams and Excel
- Experience with CRM software and Prophet 21 preferred
- Strong analytical and problem-solving skills
- Demonstrated exceptional organizational skills and attention to detail
- Ability to perform time-sensitive work environment
- Comfortable with phone interaction with very good verbal communication skills
- Work well independently or on a team
- Demonstrate an unwavering belief in and commitment to the company’s Core Values, consistently aligning actions, decisions, and collaboration with them.
Benefits
- medical
- dental
- vision
- voluntary life insurance
- employer-paid group life insurance
- short-term disability
- a 401k plan with company match
- paid time off
- philanthropic opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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