Hybrid Merchant Sales Manager

at KeyBank

• Job title: Merchant Sales Manager
• Job type: Full Time
• Experience level: Junior
• Salary: $112,000 - $210,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Brooklyn, United States

About the role

• Merchant Sales Advisor in Key Merchant Services managing client relationships and payment processing solutions. Focused on growth opportunities and client satisfaction for small and medium-sized businesses.

Responsibilities

• The Merchant Sales Advisor serves as an integral member of the Key Merchant Services sales teams in assigned districts and/or segments within Consumer Business Banking
• Focus on growing client relationships with payment and card processing needs
• Assist as part of the client's trusted advisor team for solutions to develop, manage, and retain profitable client relationships
• Provide recommendations and solutions to help ensure the team achieves their goals
• Resolve client issues and execute appropriate action to ensure client satisfaction
• Partner with various functional groups and lines of business throughout the bank for growth opportunities
• Acquire new merchant services relationships through prospecting external sources within the sales representative's assigned territory
• Consult with prospective businesses in identifying the proper payment solution to meet the business needs; present and sell merchant payment processing including credit card, check processing, gift cards, ACH, and the corresponding hardware and software products with small and medium-sized businesses

Requirements

• Bachelor's Degree or equivalent experience (required)
• A minimum of 1 year of payments related experience in a banking environment (required)
• A minimum of 1 year demonstrated success in a client focused environment with aggressive growth and service goals (required)
• Strong financial acumen including the ability to read and understand financial statements
• Exceptional negotiating and closing skills
• Strong communication skills
• Managing and nurturing client relationships by overseeing their accounts, identifying opportunities for growth, and ensuring clients receive tailored solutions to meet their business needs
• Persuading and motivating clients and colleagues to adopt solutions or take actions that align with business goals, using effective communication and interpersonal skills.

Benefits

• Eligibility for incentive compensation subject to individual and company performance