Residential Sales Manager leading a high‑performing team of in - home sales consultants at Pella. Focusing on sales strategy and customer satisfaction while coaching and developing talent.
About the role
- Merchant Sales Advisor in Key Merchant Services managing client relationships and payment processing solutions. Focused on growth opportunities and client satisfaction for small and medium-sized businesses.
Responsibilities
- The Merchant Sales Advisor serves as an integral member of the Key Merchant Services sales teams in assigned districts and/or segments within Consumer Business Banking
- Focus on growing client relationships with payment and card processing needs
- Assist as part of the client's trusted advisor team for solutions to develop, manage, and retain profitable client relationships
- Provide recommendations and solutions to help ensure the team achieves their goals
- Resolve client issues and execute appropriate action to ensure client satisfaction
- Partner with various functional groups and lines of business throughout the bank for growth opportunities
- Acquire new merchant services relationships through prospecting external sources within the sales representative's assigned territory
- Consult with prospective businesses in identifying the proper payment solution to meet the business needs; present and sell merchant payment processing including credit card, check processing, gift cards, ACH, and the corresponding hardware and software products with small and medium-sized businesses
Requirements
- Bachelor's Degree or equivalent experience (required)
- A minimum of 1 year of payments related experience in a banking environment (required)
- A minimum of 1 year demonstrated success in a client focused environment with aggressive growth and service goals (required)
- Strong financial acumen including the ability to read and understand financial statements
- Exceptional negotiating and closing skills
- Strong communication skills
- Managing and nurturing client relationships by overseeing their accounts, identifying opportunities for growth, and ensuring clients receive tailored solutions to meet their business needs
- Persuading and motivating clients and colleagues to adopt solutions or take actions that align with business goals, using effective communication and interpersonal skills.
Benefits
- Eligibility for incentive compensation subject to individual and company performance
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