Sales Manager driving business growth for Vaisala's Industrial Measurements in Australia and New Zealand. Responsible for sales targets and channel management in the Power and Biogas sectors.
About the role
- Manager Sales I managing channel partner programs and customer service for Kennametal's Metal Cutting Business in India. Seeking profession in engineering with business acumen and leadership experience.
Responsibilities
- Drive Channel Management for Metal Cutting Business (India).
- Design Channel Partner Program for Distributor motivation.
- Review and assess the India Channel Partner Network, identify white space for business growth, and appoint new dealers to capitalize on the potential for business growth.
- Evaluate the Distributor’s Health along with Sales Managers & have a discussion with dealers on improvement areas.
- Collaborate with Sales Managers to develop then execute partner growth plans and follow up with quarterly meetings.
- Develop excellent communication channels with partners and manage the rules of engagement & conflicts.
- Collaborating with cross-functional teams to ensure support to meet channel partner performance objectives and expectations.
- Maintain distribution management tools for selecting, managing, and terminating relationships with partners.
- Develop and plan Soft Skills and Technical training to channel team.
- Take forward the organization’s initiatives to channel partners and have them implemented.
- Oversee the customer service department, ensuring exceptional service delivery and customer satisfaction.
- Developing and implementing customer service strategies, managing a high-performing team, and fostering a customer-centric culture across the organization.
- Identify and implement best practices and innovative solutions to streamline customer service processes and enhance efficiency.
- Establish and track key performance indicators (KPIs) to measure performance and identify areas for improvement.
- Work closely with other departments (e.g., sales, manufacturing, logistics etc.) to ensure cohesive strategies that enhance the customer experience.
- Handle escalated customer issues and complaints and work to resolve them in a timely and satisfactory manner.
- Implementing E-Commerce initiatives to Channel Team.
- Super user for MSD CRM, Developing CRM Dashboard, and various enablement tools for sales effectiveness.
- Drive strategy and operational growth by partnering with cross-functional teams, driving continuous improvements, and ensuring business outcomes (KPIs) and met.
- Design and implement sales reports and dashboards to provide insights to the sales team and help identify areas for improvement.
- Data Analysis and development recommendations in support of achieving business objectives.
- Conduct quarterly sales quota for India. Conduct monthly audits and reviews to ensure performance is on track.
- Devise metrics for implementation/execution of strategy.
- Ensures process discipline by ensuring all relevant processes are followed by the sales teams and our channel partners.
- Develop and maintain pricing models, ensuring alignment with margin targets and business objectives.
- Analyze customer segments, product lines, and market trends to recommend optimal pricing.
- Identify opportunities for cost optimization and margin improvement.
- Benchmark pricing against competitors and market conditions.
- Track industry trends, competitor movements, and customer expectations.
- Provide insights and recommendations based on competitive analysis.
- Partner with Sales, Finance, Product Management to drive pricing excellence.
Requirements
- Engineer
- Postgraduate degree in Business Preferred
- A minimum of 5-10 years in leadership roles within sales, channel management, sales operations, or customer service, demonstrating the ability to lead and develop teams.
- Extensive experience in managing relationships with distribution partners and understanding various channel strategies and models.
- Experience in developing and implementing customer service strategies that enhance customer satisfaction and retention.
- Demonstrated ability to work effectively across departments, including marketing, finance, and product development, to achieve business objectives.
- Strong experience in utilizing data analytics to inform sales strategies, operational improvements, and customer service enhancements.
- Experience leading cross-functional projects that involve multiple stakeholders and require strategic planning and execution.
- Familiarity with the specific industry in which the organization operates, including market trends and competitive landscape.
Benefits
- Inclusive and welcoming environment for all people
- Equal Opportunity employer
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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