Head of Customer Success managing strategic customer initiatives at gyde. Leading a 5 - member team to enhance customer experience in educational offerings.
About the role
- Customer Success Manager working with clients to drive adoption of Kenect's business texting platform. Managing relationships and addressing customer needs with proactive follow-ups and data maintenance.
Responsibilities
- Retain existing customers, grow your portfolio, and drive adoption of the Kenect platform.
- Escalate issues to internal stakeholders that may arise to get appropriate support to solve the customers problems.
- Conduct weekly/monthly/quarterly follow ups, as appropriate, to assess the overall health of the account and identify successes and potential red flags.
- Have crucial conversations
- Maintain customer data i.e., contacts, account health, significant events, etc. in company supported CRM.
- Delivering and communicating ROI for our clients, throughout the customer lifecycle.
Requirements
- 2+ years of Customer Success experience in a SaaS or software company.
- Driven, self-motivated, enthusiastic and with a “get things done” attitude.
- Ability to manage a large portfolio of clients with amazing task and time management.
- A+ organization skills
- Results-driven mentality, with a bias for speed and action.
- Knowledge of Salesforce is a plus
Benefits
- Health, Dental, Vision, Life & Disability Insurance
- Your birthday is a paid day off
- Onsite gym
- Breakroom full of snacks and drinks
- Convenient location next to freeway entrance/exit
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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