UX Researcher at Infobip collaborating with product owners and designers to enhance design strategy. Conducting user research to inform product decisions in a global communication platform.
About the role
- Head of User Research leading and mentoring teams to conduct user research for product strategies. Shaping user-centered solutions and enhancing overall user experience through deep insights.
Responsibilities
- Develop and implement comprehensive user research strategies aligned with business and product goals.
- Lead and mentor a team of user researchers to conduct qualitative and quantitative research.
- Design and manage user research studies including usability testing, interviews, surveys, and ethnographic studies.
- Collaborate closely with product managers, designers, and engineers to integrate research findings into the product development process.
- Translate complex research data into clear, actionable insights and communicate findings effectively across all levels of the organization.
- Stay up-to-date with the latest trends, tools, and best practices in user research.
- Advocate for user-centered design principles within the company.
Requirements
- Proven experience leading user research teams in a dynamic environment.
- Expertise in both qualitative and quantitative user research methods.
- Strong analytical skills with the ability to synthesize research findings into actionable recommendations.
- Excellent leadership and communication skills.
- Experience collaborating with cross-functional teams including product, design, and engineering.
- Proficiency with user research tools and methodologies.
- Bachelor’s degree in Human-Computer Interaction, Psychology, Anthropology, or a related field; advanced degree is a plus.
- **Preferred Qualifications:**
- Experience in technology or product-driven companies.
- Familiarity with agile development and design thinking processes.
- Strong presentation skills and experience working with senior leadership.
- Passion for advocating user needs and improving user experiences.
Benefits
- Comprehensive medical, dental, and vision insurance (employee and dependent coverage)
- 401(k) retirement plan
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Senior Analytics Team Lead at Behaviour Interactive, managing data analysts to drive insights and improve decision - making. Focusing on high - impact analytics for production, marketing, and executive teams in gaming.
UX Design Researcher responsible for leading research within the banking sector. Collaborating to generate actionable insights for design strategies.
Staff User Experience Researcher leading research initiatives at Khan Academy. Empowering design teams through AI - enhanced research operations for educational impact.
User Researcher improving customer experience through research at PropertyGuru, Southeast Asia's leading PropTech company. Conducting qualitative and quantitative studies to enhance user satisfaction and product effectiveness.
Senior UX Researcher at Open Government Products dedicated to user - centric innovations in the Singapore Public Service. Lead research initiatives to enhance products and services for citizens.
Senior Director of UX Research at Elsevier, shaping product strategy through world - class user insights and leading research initiatives across the organization.
UX Researcher at Unity Advisory focusing on AI product adoption and user experience. Ensuring AI products are usable, trusted, and integrated into workflows in a hybrid role.
Senior User Researcher conducting end - to - end user research to improve safety app usability. Collaborating with product team to validate user needs in a dynamic startup setting.
UX Research Intern contributing to shaping user - centric products at LexisNexis while gaining hands - on experience in a professional environment.