About the role

UX Researcher at Infobip collaborating with product owners and designers to enhance design strategy. Conducting user research to inform product decisions in a global communication platform.

Responsibilities

Collaborate closely with product owners, designers, and cross-functional stakeholders to plan and execute research activities
Design and conduct a wide range of qualitative and quantitative research using lab-based, remote, and field methods
Synthesize research findings into clear, actionable insights that inform product decisions and roadmaps
Communicate research outcomes effectively through presentations, reports, and storytelling tailored to different audiences
Advocate for user research as an integral part of the product design and development process
Contribute to building an insights-driven culture across Product Design and Development
Mentor designers and other colleagues in developing and applying research skills
Proactively suggest product improvements based on research data and heuristic evaluations

Several years of experience planning, conducting, analyzing, and reporting on user research studies
Confidence in facilitating user interviews and engaging with participants
Strong understanding of qualitative and quantitative research methods, including when and how to apply them across different product phases
Passion for design, digital products, and understanding people and their behaviors
Experience in enterprise UX or a strong interest in complex, B2B product environments
Hands-on experience with a variety of qualitative and quantitative research techniques
Ability to create wireframes, user flows, and low-fidelity mockups to communicate ideas and improvements
Excellent written and verbal communication skills, with a strong ability to tell a compelling story using data.

Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.