Senior UX Researcher at Open Government Products dedicated to user - centric innovations in the Singapore Public Service. Lead research initiatives to enhance products and services for citizens.
About the role
- User Researcher improving customer experience through research at PropertyGuru, Southeast Asia's leading PropTech company. Conducting qualitative and quantitative studies to enhance user satisfaction and product effectiveness.
Responsibilities
- Conduct qualitative and quantitative research projects from planning to fieldwork to analysis.
- Work cross-functionally with relevant stakeholders (Product Managers, Product Designers, Data Analysts).
- Present research findings and translate them into actionable recommendations.
- Empower other project teams to do effective research.
- Support the product design/user research team on any other ad-hoc projects.
Requirements
- Strong planning skills & impact-focused
- Comfortable with writing and presenting in English.
- End-to-end experience with all aspects of the user research lifecycle (study design, recruiting, moderation, analysis, reporting, communicating, and budgeting research).
- A love for diving into complex user research problems.
- Prior application of and familiarity with strengths and trade-offs across a range of methods, ideally including in-depth interviews, usability testing, contextual inquiry, paper prototyping, concept testing, and surveys.
- Knowledge of experience design processes and methodology, particularly as applied to service design, digital products, and creative facilitation.
- Experience with defining and reporting on analytics data is a plus.
- A Portfolio that demonstrates user behavior understanding, knowledge, skills, processes, and the ability to shape and lead strategic thinking with research findings is a must.
Benefits
- Hybrid flexible working that focuses on outcomes over hours.
- Holistic rewards package covering your financial, physical & mental health.
- Multi-directional career development across all levels.
- Inclusive benefits like equal paternity leave, supporting all employees in work-life balance.
Job title
Job type
Experience level
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Degree requirement
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