Senior Manager, Social Impact leading regional initiatives and partnerships for HPE's social impact efforts. Collaborating with various organizations to drive sustainable change across sectors.
KI
Hybrid General Manager – Luxury Boutique Resort
Posted last month
About the role
- General Manager overseeing luxury operations at a boutique resort located on Fire Island, New York. Leading a diverse team and ensuring exceptional guest experiences in a fast-paced environment.
Responsibilities
- Oversee all day-to-day operations across multiple departments including Housekeeping, Food & Beverage, Recreation, Maintenance, and Nightlife venues
- Maintain exceptional service standards that exceed luxury hospitality benchmarks
- Conduct regular property inspections to ensure cleanliness, ambiance, and operational excellence
- Manage the development of new hotel construction and renovation projects on the property
- Champion a culture of personalized, memorable service for every guest
- Curate and oversee seasonal programming including pool parties, live entertainment, and special events
- Proactively manage guest feedback to maintain outstanding reviews and drive repeat business
- Create unique experiences that showcase the destination's vibrant culture and community
- Develop and execute seasonal budgets, forecasts, and pricing strategies
- Manage high-volume operational costs to ensure alignment with financial targets
- Identify and capitalize on revenue growth opportunities through events, packages, and partnerships
- Lead, recruit, train, and mentor a diverse team of department heads and seasonal staff (approximately 60-70 employees during high season)
- Foster a collaborative, inclusive work environment focused on excellence and guest service
- Set clear performance standards and conduct regular evaluations
- Build and maintain a strong executive team of approximately 4 leaders
- Collaborate with marketing teams to promote the property across digital and luxury hospitality networks
- Build relationships with tourism partners, corporate clients, and event organizers
- Host influencers, media, and VIP guests to showcase the property's unique offerings
- Ensure full compliance with New York State labor laws, health and safety regulations, and hospitality standards
- Understand and manage J-1 visa and H-2B visa programs for seasonal staffing
- Implement emergency protocols and maintain property security
Requirements
- Extensive proven experience as a General Manager or Resort Manager in a luxury hotel or multi-outlet hospitality environment.
- Strong leadership and organizational skills managing multi-outlet operations (hotel, restaurants, nightlife venues)
- Demonstrated ability to thrive in a fast-paced environment while maintaining exceptionally high service standards
- Financial acumen with experience managing budgets, forecasts, and high-volume seasonal operations
- Excellent interpersonal and communication skills with a commitment to inclusivity and cultural sensitivity
- Strong problem-solving abilities and strategic thinking
- Willingness to live on-site during the season (approximately March–October) and work extended hours to ensure operational success
- Flexibility to support other resort locations during the off-season (November–February)
- Legal authorization to work in the United States
- **Preferred Qualifications**
- Bachelor's degree in Hospitality Management, Business Administration, or related field (equivalent experience considered)
- Spanish language proficiency (strongly preferred)
- Understanding of New York State labor laws and regulations
- Experience with J-1 and H-2B visa programs
- Familiarity with ADP Workforce, Microsoft Office Suite, and MICROS or other POS systems
Benefits
- 401(k) retirement plan (available after 1 year of service)
- Four (4) weeks of paid vacation during the off-season, recognizing the significant time commitment during peak periods
- $100 monthly stipend for cellphone/wifi
- Housing accommodations provided on Fire Island during the season
- Potential for career growth within an expanding global hospitality group
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