Customer Support Specialist providing detailed product support and customer service at Uline. Engage with customers through phone, email, and chat to enhance their experience.
About the role
- Customer Support Specialist responsible for handling platform support inquiries at Finmas. Assisting partners and strengthening customer relationships while working in a hybrid environment in Berlin.
Responsibilities
- Du beantwortest Support-Anfragen zu unserer Plattform - schnell, klar und lösungsorientiert
- Du begleitest neue Sparkassen und Vertriebspartner:innen beim technischen Onboarding und bist ihre kompetente Ansprechperson
- Du stärkst langfristige Kundenbeziehungen - gemeinsam mit Vertrieb und Produktmanagement
- Du arbeitest digital-first: Video-Chat, E-Mail, Telefon - effizient, empathisch, on point
- Du bringst dich aktiv ein in die Weiterentwicklung unserer Support-Prozesse, damit wir jeden Tag besser werden
Requirements
- Ausbildung als Bankkaufmann/-frau oder vergleichbare Qualifikation
- Erste Erfahrungen in der Baufinanzierung und Zertifizierung nach §34i GewO wäre schön, aber nicht zwingend erforderlich
- Nice-to-have: Erfahrung im Plattformgeschäft oder Kenntnisse der Sparkassen-Finanzgruppe
- Spaß an technischen Themen und Lust, Dinge wirklich zu verstehen
- Kommunikationsstärke, Empathie und Freude an Teamwork
- Schnelle Auffassungsgabe und eigenverantwortliches Arbeiten
- Sicherer Umgang mit MS Office, idealerweise auch mit CRM-Systemen
Benefits
- Remote Work-Möglichkeit
- Vertrauensarbeitszeit
- Flexible Planung deiner 30 Urlaubstage
- Option deinen Urlaub, um bis zu 20 Tage zu erweitern
- Gesundheitsbudget
- Zuschuss zum Deutschlandticket
- Mitarbeiter:innenrabatte
- Gympass
- Betriebliche Altersvorsorge
- Externe Mitarbeiter:innenberatung
- Hypobike
- Hypoport-Aktien
- Gruppenunfallversicherung
- After-Work-Partys
- Sportprogramme
- Kostenlose Getränke/Snacks
- und vieles mehr
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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