Level 3 Support Specialist providing pro - active technical support for Vista’s Cloud clients globally. Responsible for incident management and collaborating with teams for solutions.
About the role
- Customer Support Specialist responsible for handling platform support inquiries at Finmas. Assisting partners and strengthening customer relationships while working in a hybrid environment in Berlin.
Responsibilities
- Du beantwortest Support-Anfragen zu unserer Plattform - schnell, klar und lösungsorientiert
- Du begleitest neue Sparkassen und Vertriebspartner:innen beim technischen Onboarding und bist ihre kompetente Ansprechperson
- Du stärkst langfristige Kundenbeziehungen - gemeinsam mit Vertrieb und Produktmanagement
- Du arbeitest digital-first: Video-Chat, E-Mail, Telefon - effizient, empathisch, on point
- Du bringst dich aktiv ein in die Weiterentwicklung unserer Support-Prozesse, damit wir jeden Tag besser werden
Requirements
- Ausbildung als Bankkaufmann/-frau oder vergleichbare Qualifikation
- Erste Erfahrungen in der Baufinanzierung und Zertifizierung nach §34i GewO wäre schön, aber nicht zwingend erforderlich
- Nice-to-have: Erfahrung im Plattformgeschäft oder Kenntnisse der Sparkassen-Finanzgruppe
- Spaß an technischen Themen und Lust, Dinge wirklich zu verstehen
- Kommunikationsstärke, Empathie und Freude an Teamwork
- Schnelle Auffassungsgabe und eigenverantwortliches Arbeiten
- Sicherer Umgang mit MS Office, idealerweise auch mit CRM-Systemen
Benefits
- Remote Work-Möglichkeit
- Vertrauensarbeitszeit
- Flexible Planung deiner 30 Urlaubstage
- Option deinen Urlaub, um bis zu 20 Tage zu erweitern
- Gesundheitsbudget
- Zuschuss zum Deutschlandticket
- Mitarbeiter:innenrabatte
- Gympass
- Betriebliche Altersvorsorge
- Externe Mitarbeiter:innenberatung
- Hypobike
- Hypoport-Aktien
- Gruppenunfallversicherung
- After-Work-Partys
- Sportprogramme
- Kostenlose Getränke/Snacks
- und vieles mehr
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Platform Support Specialist providing 24/7 technical support and incident management for Vista’s Cloud and SaaS clients. Collaborating globally to resolve issues and improve platform expertise.
Customer support role focusing on managing client inquiries and providing assistance for property management software. Engaging communication with customers through various channels.
Customer Service Representative providing support for clients and their pets at a veterinary clinic. Managing appointments, addressing inquiries, and ensuring a positive customer experience.
Customer Care Representative resolving inquiries for Associated Bank clients through phone and email. Providing service and support while contributing to a collaborative team environment.
Customer Care Representative resolving inquiries and providing financial guidance at Associated Bank. Collaborating with teams to improve customer experience and service delivery.
Customer Care and Sales Advisor role at Cable One assisting customers with billing and service inquiries. Handling sales through empathy and understanding customer needs while providing solutions and support.
Customer Service Medewerker supporting clients via phone and email in a hybrid work model. Working from home and office locations in Amsterdam or Leuven.
Senior Operations Support Specialist delivering high - quality operational support for B2B partners in the iGaming industry. Requires strong analytical skills and operational knowledge for casino and sportsbook platforms.
Junior Quality Assurer monitoring quality of customer service voice interactions for Uphold. Evaluating performances and contributing to continuous improvement in a hybrid role in Portugal.