Level 3 Support Specialist providing pro - active technical support for Vista’s Cloud clients globally. Responsible for incident management and collaborating with teams for solutions.
About the role
- Customer Service Agent supporting Sparkassen and partners with technical onboarding in hybrid role. Enhancing customer experiences in digital financing platform at Finmas in Berlin.
Responsibilities
- First point of contact for support and service inquiries related to our digital financing platform
- Support Sparkassen (savings banks) and distribution partners with technical and product-related questions — in a clear, structured and solution-oriented manner
- Guide new partners through technical onboarding
- Close collaboration with Sales, Product Management and IT to continuously improve customer experiences
- Communication mainly digital — via email, phone and video calls
- Identify optimization potential and actively contribute ideas to further develop our support and service processes
- Contribute to building and strengthening long-term, trust-based customer relationships
Requirements
- Completed vocational training in banking (Bankkaufmann/-frau) or an equivalent qualification
- Initial practical experience with mortgage financing or real estate financing
- Certification under § 34i GewO is advantageous but not required
- Interest in digital platforms, technical contexts and modern FinTech solutions
- Strong communication skills, service orientation and an empathetic manner
- Structured, independent working style and quick grasp of new topics
- Confident use of MS Office; ideally some experience with CRM systems
- Knowledge of the Sparkassen-Finanzgruppe or experience in a platform or software environment
Benefits
- Remote work option
- Trust-based working hours
- Flexible planning of your 30 vacation days
- Option to extend your vacation by up to 20 days
- Health budget
- Subsidy for the Deutschlandticket (public transport pass)
- Employee discounts
- Gympass
- Company pension plan
- External employee counselling (employee assistance program)
- Hypobike
- Hypoport shares
- Group accident insurance
- After-work parties
- Sports programs
- Free drinks/snacks
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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