Hybrid Customer Solutions Manager

at KARL STORZ

• Job title: Customer Solutions Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Macquarie Park, Australia

About the role

• Customer Solutions Manager leading customer service operations for Australia and New Zealand. Focused on optimizing workflows and managing service contracts to meet customer needs.

Responsibilities

• Managing the Customer Solutions team with customer centricity at the foundation for ANZ.
• Report on field-based service contract KPI’s.
• Ensure the Customer Solutions team are meeting our contractual obligations.
• Combine field reports to create customer reviews.
• Develop and maintain field-based reporting.
• Optimise workflows through the Customer Solutions to maximise efficiencies.
• Work with Customer Excellence Business Unit Manager to develop new field-based offerings for customers such as service contracts.
• Met with customers to understand the market field-based needs.

Requirements

• Tertiary qualifications in electronics, electrical engineering or biomedical engineering (with electrical subjects) are essential.
• Extensive knowledge of managing large field-based service teams minimum 5 years preferred.
• Experience in SAP and Salesforce is essential.
• Excellent knowledge of biomedical equipment, including the operation of and use of biomedical test equipment.
• Strong electronic skills including understanding common circuits and component-level electronic troubleshooting skills.
• Technical equipment fault-finding skills is highly regarded.
• An understanding of hardware including modules, power supplies and control signal conventions.
• An understanding of imaging acquisition, common video/audio signal types, hardware and software modules is preferred.

Benefits

• Leave Benefits (Annual Leave, Sick Leave, Parental Leave, etc.)
• Birthday Benefits
• Transport Allowance (if applicable to role)
• Onsite Parking
• Accessibility to Public Transport
• Flexible Work Arrangements
• Wellness Programs and Activities
• Professional Development Opportunities
• Global Exposure & Business Travel Opportunities (if applicable to role)
• All other statutory benefits