Solutions Engineer partnering with AEs to deliver tailored demos for commercial clients at Notion. Guiding evaluations and implementations to ensure seamless adoption of tools.
About the role
- Customer Solutions Manager leading customer service operations for Australia and New Zealand. Focused on optimizing workflows and managing service contracts to meet customer needs.
Responsibilities
- Managing the Customer Solutions team with customer centricity at the foundation for ANZ.
- Report on field-based service contract KPI’s.
- Ensure the Customer Solutions team are meeting our contractual obligations.
- Combine field reports to create customer reviews.
- Develop and maintain field-based reporting.
- Optimise workflows through the Customer Solutions to maximise efficiencies.
- Work with Customer Excellence Business Unit Manager to develop new field-based offerings for customers such as service contracts.
- Met with customers to understand the market field-based needs.
Requirements
- Tertiary qualifications in electronics, electrical engineering or biomedical engineering (with electrical subjects) are essential.
- Extensive knowledge of managing large field-based service teams minimum 5 years preferred.
- Experience in SAP and Salesforce is essential.
- Excellent knowledge of biomedical equipment, including the operation of and use of biomedical test equipment.
- Strong electronic skills including understanding common circuits and component-level electronic troubleshooting skills.
- Technical equipment fault-finding skills is highly regarded.
- An understanding of hardware including modules, power supplies and control signal conventions.
- An understanding of imaging acquisition, common video/audio signal types, hardware and software modules is preferred.
Benefits
- Leave Benefits (Annual Leave, Sick Leave, Parental Leave, etc.)
- Birthday Benefits
- Transport Allowance (if applicable to role)
- Onsite Parking
- Accessibility to Public Transport
- Flexible Work Arrangements
- Wellness Programs and Activities
- Professional Development Opportunities
- Global Exposure & Business Travel Opportunities (if applicable to role)
- All other statutory benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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