Hybrid Client Service Associate

Posted last week

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About the role

  • Associate in Client Service contributing to brand research at Kantar. An active contributor to client relationships, managing communications and learning project tools.

Responsibilities

  • An active contributor to Kantar's trusted relationship with its clients and is developing an understanding of brand research and its purpose within a broader ecosystem.
  • Is responsible for learning the Kantar systems and tools in order to efficiently contribute to account teams.
  • Contributes to Brand Performance new business opportunities to maintain and grow book of business.
  • Starting to manage day to day and tactical communication for accounts.
  • Working to independently address client questions and requests, manage expectations and deadlines while providing status updates.
  • Learning project tools, processes and is able to execute independently.
  • Provides active feedback to account teams.
  • Contributes to critical and analytical thinking on accounts.

Requirements

  • 1+ years of professional experience or strong internships / MMR programs; market research experience preferred with exposure to quantitative methodologies
  • Strong process and time management skills; capable of prioritizing and delivering against multiple/competing deadlines; prior project management experience preferred
  • Proficient computer skills in Microsoft office tools and ability to master other needed business tools (e.g., SPSS, Survey Reporter, data management / cross tab tools and other proprietary tools)
  • Strong detail-orientation with ability to manage multiple work streams and among multiple teams
  • Excellent communication skills (verbal and written) with ability to use logical reasoning and problem-solving
  • Natural curiosity, a can-do attitude, driven and willing to take initiative
  • Bachelor’s degree in market research/marketing or related social science, mathematics and/or other analytic disciplines.

Benefits

  • Medical plans with comprehensive, affordable coverage for a range of health services
  • Health Savings Account/FSA
  • Dental, Vision and benefits to cover unique healthcare needs
  • Wellness Program
  • 401k with match
  • Tuition Reimbursement
  • Commuter benefits
  • Unlimited PTO

Job title

Client Service Associate

Job type

Experience level

JuniorMid level

Salary

$59,900 - $99,800 per year

Degree requirement

Bachelor's Degree

Location requirements

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