Client Services Coordinator responsible for excellent customer service and handling client inquiries in Liverpool, UK. Working within a hybrid system to manage client relationships efficiently.
About the role
- Associate role in Client Service analyzing brand performance for clients at Kantar. Responsible for project management and client communications to enhance client satisfaction and business growth.
Responsibilities
- An active contributor to Kantar's trusted relationship with its clients and is developing an understanding of brand research and its purpose within a broader ecosystem
- Responsible for learning the Kantar systems and tools in order to efficiently contribute to account teams
- Individual contribution to project financials and time spent on job for assigned projects
- Contributes to Brand Performance new business opportunities to maintain and grow book of business
- Learning how to price and scope jobs and build a statement of work
- Starting to manage day to day and tactical communication for accounts
- Working to independently address client questions and requests, manage expectations and deadlines while providing status updates, coaching on complex or new challenges
- Working to design research and contributes to the process (survey design, sample, specs, to deliverables)
- Responsible for delivering on client servicing values and driving client satisfaction
- Learning project tools, processes and is able to execute independently
- Contributes to critical and analytical thinking on accounts
- Provides active feedback to account teams
- Contributes to strategic priorities (Blueprint, +1/cross-sell strategy, SPARK)
Requirements
- 1+ years of professional experience or strong internships / MMR programs; market research experience preferred with exposure to quantitative methodologies
- Strong process and time management skills; capable of prioritizing and delivering against multiple/competing deadlines; prior project management experience preferred
- Proficient computer skills in Microsoft office tools and ability to master other needed business tools (e.g., SPSS, Survey Reporter, data management / cross tab tools and other proprietary tools)
- Strong detail-orientation with ability to manage multiple work streams and among multiple teams
- Excellent communication skills (verbal and written) with ability to use logical reasoning and problem-solving
- Natural curiosity, a can-do attitude, driven and willing to take initiative
- Bachelor’s degree in market research/marketing or related social science, mathematics and/or other analytic disciplines
Benefits
- Medical plans with comprehensive, affordable coverage for a range of health services
- Health Savings Account/FSA
- Dental, Vision and benefits to cover unique healthcare needs
- Wellness Program
- 401k with match
- Tuition Reimbursement
- Commuter benefits
- Unlimited PTO
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