Hybrid Inside Sales Representative

at Kal Tire

• Job title: Inside Sales Representative
• Job type: Full Time
• Experience level: Junior
• Salary: CA$37,980 - CA$49,340 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Vernon, Canada

About the role

• Inside Sales Representative handling over-the-phone sales and service processes for tire products. Focusing on small fleet operators and owner/operators within the Kal Pro Plus membership program.

Responsibilities

• Create and maintain business relationships with customers
• Identify decision makers within targeted leads to begin sales process
• Penetrate all targeted accounts and radiate sales from within client base
• Collaborate with Admin Support team members to determine necessary strategic sales approaches
• Make outbound follow-up calls to existing clients via telephone and email to cross-sell and upsell as well as drive new membership growth
• Handle inbound prospect calls and convert into sales, new members or pass qualified leads to other team members
• Prepare and track weekly sales plans, including customer contacts, quotes and prospects
• Overcome objections of prospective customers
• Emphasize product/service features and benefits, quote prices and create Work Orders in backend systems
• Understand customers' needs and develop sales opportunities
• Answer customer’s questions and offer professional support regarding their business needs
• Create and maintain a database of current and potential customers
• Stay informed about competitors strategies, products and services
• Where necessary, support marketing/sales efforts such as trade shows, exhibits, and other events
• Provide information about company products and services, charges, service conditions, and service availability
• Ensure the products recommended meet the vehicle requirements and safety necessities
• Recommend products from Kal Tire core product line
• Suggest service and maintenance options for long term vehicle safety and reliability

Requirements

• Minimum 1 years’ sales experience
• Experience in inside sales and customer service (preferably phone or remote sales)
• Experience working with CRM or customer database systems
• Professional and diplomatic approach
• Customer-oriented, adaptable and responsive to various customer inquiries
• Proficient with computer applications and tools
• Ability to work on multiple applications at a time
• Results-focused with solid verbal and written communication skills
• Tire industry experience an asset
• Ability to speak an additional language an asset (i.e. French, Punjabi, Hindi)

Benefits

• Extended group health, dental, and vision benefits
• Employee Assistance Program
• A group RRSP/DPSP matching program
• Discount on tires and mechanical services
• Positive work culture, opportunities for growth and development, and work-life balance
• Opportunities for professional development, such as training programs, mentorship, and tuition reimbursement