Inside Sales Representative handling over-the-phone sales and service processes for tire products. Focusing on small fleet operators and owner/operators within the Kal Pro Plus membership program.
Responsibilities
Create and maintain business relationships with customers
Identify decision makers within targeted leads to begin sales process
Penetrate all targeted accounts and radiate sales from within client base
Collaborate with Admin Support team members to determine necessary strategic sales approaches
Make outbound follow-up calls to existing clients via telephone and email to cross-sell and upsell as well as drive new membership growth
Handle inbound prospect calls and convert into sales, new members or pass qualified leads to other team members
Prepare and track weekly sales plans, including customer contacts, quotes and prospects
Overcome objections of prospective customers
Emphasize product/service features and benefits, quote prices and create Work Orders in backend systems
Understand customers' needs and develop sales opportunities
Answer customer’s questions and offer professional support regarding their business needs
Create and maintain a database of current and potential customers
Stay informed about competitors strategies, products and services
Where necessary, support marketing/sales efforts such as trade shows, exhibits, and other events
Provide information about company products and services, charges, service conditions, and service availability
Ensure the products recommended meet the vehicle requirements and safety necessities
Recommend products from Kal Tire core product line
Suggest service and maintenance options for long term vehicle safety and reliability
Requirements
Minimum 1 years’ sales experience
Experience in inside sales and customer service (preferably phone or remote sales)
Experience working with CRM or customer database systems
Professional and diplomatic approach
Customer-oriented, adaptable and responsive to various customer inquiries
Proficient with computer applications and tools
Ability to work on multiple applications at a time
Results-focused with solid verbal and written communication skills
Tire industry experience an asset
Ability to speak an additional language an asset (i.e. French, Punjabi, Hindi)
Benefits
Extended group health, dental, and vision benefits
Employee Assistance Program
A group RRSP/DPSP matching program
Discount on tires and mechanical services
Positive work culture, opportunities for growth and development, and work-life balance
Opportunities for professional development, such as training programs, mentorship, and tuition reimbursement
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