Entry level engineering role at NTT DATA responsible for onsite and remote technical support. Proactively resolving incidents and ensuring service continuity to clients with emphasis on quality.
About the role
- Field Service Technician providing technical support and service for Kärcher in Omaha. Responsible for maintenance, repair, and customer service for various equipment types.
Responsibilities
- Accurately and timely completion of Astea Mobile Work Orders, including capturing labor and travel time stamps, equipment list (make, model, serial number), parts and material needed and/or used, additional fees and expenses, detailed notes of work performed for each visit, root caused identification, submission of electronic files, checklists, and pictures as attachments within the system, capture customer name and signature.
- Responsive Interaction with customers providing the highest level of service
- Satisfy in a timely and complete fashion, all business reporting documentation including but not limited to: timesheets, repair orders, machine checklists, receiving records, expense reports, and repair order logs.
- Recognizing and securing additional revenue opportunities – new potential customers, recovering lost customers, PM service agreements, refurb equipment, short-term rental, spare parts, and other equipment on site
- Daily processing of Parts Received at tech location, to be conducted at the beginning of each day. Report discrepancies immediately.
- Managing all on-site installation, repair, maintenance, and test tasks
- Diagnosing errors or technical problems and determining proper solutions
- Other duties as assigned
Requirements
- 3 to 5 years of related mechanical or technical experience, troubleshooting corded electric, battery, and/or combustion engine-powered equipment.
- Strong electro-mechanical skills
- Valid driver’s license with a clean driving record
- High school diploma or equivalent
Benefits
- Medical, Dental, and Vision plan
- Paid Holidays (11 per year)
- Flexible PTO for exempt employees; generous PTO for non-exempt employees
- HAS, FSA, and 401K matching plans
- Paid sick time, as well as short- and long-term disability insurance
Job title
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Field Service Technician responsible for servicing and repairing Kärcher equipment. Ensuring customer satisfaction while completing required documentation and managing tasks efficiently.
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