Program Director for CDL training at Ancora Education, overseeing curriculum and student support for success. Responsible for hiring and developing Driver Trainers within post - secondary academic programs.
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Hybrid Global Enablement Program Manager, Account Management – Customer Success
Posted 5 hours ago
About the role
- Global AM & CSM Enablement Program Manager at JumpCloud® designing targeted enablement programs to elevate global AM and CSM teams for customer success. Collaborating with teams to ensure tools and skills for value delivery.
Responsibilities
- Design and deliver engaging onboarding and ongoing enablement programs for global AM and CSM teams supporting Commercial and Enterprise segments.
- Develop and facilitate skill-development sessions focused on customer lifecycle excellence—driving adoption, value realization, renewal, and expansion.
- Provide ongoing 1:1 and small-group coaching to strengthen performance in relationship management, success planning, customer advocacy, and expansion strategy.
- Lead call reviews and live/recorded coaching sessions to enhance effectiveness in account planning, value articulation, stakeholder engagement, renewal negotiation, and cross-sell/up-sell motions.
- Drive adoption of AM & CSM playbooks and processes to ensure consistent, scalable customer engagement and growth execution across regions.
- Build and maintain enablement content and resources—including talk tracks, success plans, templates, and playbooks—tailored to AM and CSM roles.
- Partner cross-functionally with Customer Success, Sales, RevOps, and Product Marketing to align enablement initiatives with customer lifecycle processes, marketing campaigns, and product launches.
- Analyze performance and engagement metrics (renewal rate, expansion pipeline, NRR, adoption trends) to identify skill gaps and prioritize enablement programs.
Requirements
- ~3+ years of experience in a **post-sales customer-facing role** (e.g., Account Manager, Customer Success Manager, or equivalent) within a Commercial or Enterprise B2B SaaS organization.
- ~1+ year of experience in **Sales or Customer Success Enablement**, or in a **leadership/training/coaching role** with measurable impact on team performance.
- Deep understanding of the **post-sales customer lifecycle**, including onboarding, adoption, success planning, renewal, and expansion motions.
- Proven ability to **facilitate engaging virtual and in-person training sessions** that drive behavior change and improve customer outcomes.
- Familiarity with **Value Selling**, **Customer Success frameworks**, or similar methodologies for driving customer value and growth.
- Domain knowledge in **IT, Security, and SaaS** and comfort enabling technically oriented teams is a strong plus.
- **Data-driven mindset** with proficiency in Salesforce, Gong, Catalyst, Tableau, and Google Workspace to analyze trends and measure enablement impact.
Benefits
- JumpCloud® is an equal opportunity employer
- All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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