About the role

  • Travel Sales Consultant at Journey Beyond, delivering comprehensive travel experiences and exceptional customer service in tourism across multiple communication platforms.

Responsibilities

  • Deliver a comprehensive travel experience service that exceeds guests’ expectations
  • Offer exceptional customer service through phone, email, and webchat
  • Provide guests with information and personalized solutions
  • Achieve individual and team KPIs alongside being a product ambassador

Requirements

  • Passionate about the tourism industry
  • Excellent communication and interpersonal skills
  • Computer savvy and eager to learn new systems
  • Exceptional attention to detail
  • Problem-solving skills
  • Ability to work under pressure and manage a high-volume workload
  • Previous experience in a similar role (desirable but not mandatory)
  • Familiarity with reservations systems (highly desirable but not mandatory)

Benefits

  • An extensive onboarding and training program
  • Flexibility to work across a 7-day roster cycle
  • One day a week work from home options after passing probation
  • Generous discounts on Journey Beyond travel and experiences
  • Study Assistance Policy
  • Employee Referral Policy
  • Parental Leave program
  • Purchased Leave policy
  • Private Health discounts
  • Employee Assistance Program
  • Discounts on Journey Beyond merchandise
  • Flexible working environment

Job title

Travel Sales Consultant

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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