Director of Customer Success Management overseeing a team at Salesforce. Focused on driving customer engagement and success metrics for enterprise clients.
About the role
- Customer Success Manager at Bloom delivering coaching at scale for enterprises. Managing account growth, retention, and customer engagement in a hybrid environment.
Responsibilities
- Own renewals and expansion targets across a portfolio of ~10 high-touch enterprise accounts
- Be accountable for adoption, retention and growth outcomes
- Source and shape expansion opportunities
- Run QBRs and lead renewal conversations with confidence
- Maintain a clear point of view on account health, risk, and upside
- Build and execute adoption strategies aligned to customer goals and commercial outcomes
- Act quickly when adoption or engagement dips, adjusting approach in real time
- Work closely with Sales, Product, Coaching, and Marketing to deliver joined-up outcomes
- Design and own customer-facing comms plans (launch, engagement campaigns, renewals)
- Translate usage and engagement data into clear actions and narratives
- Spot patterns across accounts and feed them back into the business
Requirements
- Experience in a commercially focused Customer Success, Account Management, Sales, or Partnerships role, ideally within a SaaS, HR tech, L&D, or people-focused product or service
- Commercially minded with ownership mentality
- Comfortable operating in pace, ambiguity, and change
- Collaborative, proactive, and outcome-driven
- Confident with senior stakeholders, with appetite to keep developing executive presence
- Motivated by accountability, growth, and impact
- Insights driven
- Naturally inquisitive - you ask the questions that get past surface-level answers
Benefits
- Competitive compensation and benefits
- Private Healthcare
- Great Maternity & Paternity plans
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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