Ensure a consistent, high-quality borrower experience with strong operational controls
Serve as a primary operational contact for lending partners on servicing-related needs
Ensure lenders have the reporting, data, and operational support required for portfolio management, audits, and exams
Partner with underwriting and risk teams to surface servicing-driven insights—such as payment behavior, exceptions, disputes, and edge cases—to improve decisioning logic and credit policies
Ensure servicing activities comply with applicable federal, state, and local regulations
Develop, document, and maintain servicing policies, procedures, and internal controls
Support audits, examinations, and internal reviews related to servicing operations
Partner with Product and Engineering to improve servicing automation, tooling, workflows, and integrations
Act as a subject-matter expert for complex servicing issues and borrower escalations
Mentor and support servicing team members as volume and complexity scale
Requirements
Experience in loan servicing, lending operations, or related financial services roles
Strong understanding of consumer loan lifecycles and servicing best practices
Familiarity with lending and servicing regulatory requirements
Excellent written and verbal communication skills
Comfortable operating independently in a startup or high-growth fintech environment
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