Commercial Manager managing commercial topics for the Baltic 2 construction project in Poland. Engaging with PGE partnership and driving revenue optimisation for offshore wind farm project.
About the role
- Field Service Manager overseeing operations and client relationships for Johnson Controls. Managing team responsibilities and ensuring service quality in designated regions.
Responsibilities
- Manage the day to day operations of a regional service Company including people, facilities, tools and equipment and customer service & satisfaction.
- Manage multiple client projects/accounts through regular site visits, client interaction, and appropriate software tools.
- Responsible for building and maintaining client relationships.
- Develop and execute service level agreements.
- Assigns responsibility for executing project plans to key subordinates after careful assessment of how to utilize their qualifications and strengths.
- Monitors and reports the progress of all project’s activity within the region, including significant milestones, and any conditions, which would affect project quality, cost or schedule.
- Provide project field support on projects, as required.
- Responsible for interviewing, hiring, training, and evaluating service technicians in the region.
- Conduct performance reviews for building leads; lead and motivate leads in human resources activities (such as raising retention rates).
- Develop and maintain expert technical knowledge across the product/service line.
- Contribute to building the infrastructure, personnel, and client base in their respective region.
- Research, troubleshoot, and follow through for a prompt resolution of any customer question, problem, or complaint.
- Assist Business Development with marketing activities in the applicable region by providing leads, participating in project scope development, negotiation of changes to the scope of work.
- Responsible for maintaining and improving region profitability.
- Lead and motivate leads in optimizing costs and quality control, as well as modeling excellent relations between the business and the community.
- Implement corporate directives and develop regional business plans to meet financial objectives.
- Manage, plan, and coordinate the operation strategies of a company within a geographical region.
- Generate regional business reports, collect statistics, and ensure paperwork is properly completed.
- Provide information by collecting, analyzing, and summarizing data and trends.
- Protect organization's value by keeping information confidential.
- Other duties and projects as assigned.
Requirements
- Required Trade Certifications (Electrical, HVAC, Plumbing, Controls Technicians)
- Management Experience (3 to 5 years’ experience)
- Physical Duties: Lifting up to 50lbs, ability to stand/walk long durations
- Project Management
Benefits
- Competitive Pay
- Comprehensive Benefits Package including Retirement Savings Plan, Extended Health Care, Dental, and Vision
- Paid holidays, paid vacation days, and paid sick time
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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