Customer Service Agent assisting passengers with airport operations in Sarasota, Florida. Responsibilities include reservations, baggage handling, and compliance with security protocols.
About the role
- Data Specialist providing analytics and insights for Customer Service Department. Utilizing data to enhance decision-making and improve processes across North America.
Responsibilities
- Develop an understanding of data requirements to answer business questions
- Develop manual and automated scorecards and dashboards
- Recommend data standardization to ensure repeatability and reusability of data products
- Design visualizations for business questions
- Develop an AI integration platform/tool within customer service
- Develop department improvements for easier reporting and consistency
Requirements
- BS in business or related field
- 4+ years total experience in CI/data analytics
- 3+ years of experience in Database, Data Model and Data Warehouse
- Experience in Kaizen facilitation and CI techniques
- Experience in languages such as Python, SQL
- Knowledge in Dimensional Modelling, Datamart and different Data Modelling Techniques
- Good Experience in PowerBI, DAX Queries, Snowflake, PostgreSQL, Tableau
- Strong spoken and written communication skills
- Salesforce experience
Benefits
- Competitive benefits package
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Bilingual Technical Customer Service Agent providing support via calls and emails for pharmacy clients. Managing and resolving issues through professionalism in a fast - paced environment.
Customer Service Administrator supporting NHS, long - term care facilities, and private individuals with outstanding service and administrative support.
Customer Service Representative ensuring cleanliness and sanitation. Performing janitorial duties and collaborating with team for effective operations.
Customer Support Analyst managing corporate events and food supplier contracts in São Paulo. Ensuring quality service delivery for client satisfaction in a hybrid work model.
Customer Care Consultant at Prima providing professional and human support for motor insurance queries. Growing with the company while offering customer support through various communication channels.
Loss Prevention Associate at TJ Maxx preventing theft and ensuring store safety. Supports a vibrant team and contributes to a positive customer shopping experience in the store.
Operations Support Specialist providing vital support within The Hartford's Claims Centralized Operations Group. Responsible for processing customer - initiated claims and managing daily workload.
Manage customer onboarding and ensure success with JUPUS, a fast - growing Legal Tech company. Collaborate with clients and internal teams to optimize user experience and feedback.
Integrated Sales Support Rep in Las Vegas providing administrative sales and support to team. Coordinating schedules, managing documentation, and supporting reporting for the AT&T sales team.