Client Support Specialist providing direct support to healthcare clients in the financial experience. Leading operational changes, project planning, and ensuring clear communication with stakeholders.
About the role
- Data Specialist providing analytics and insights for Customer Service Department. Utilizing data to enhance decision-making and improve processes across North America.
Responsibilities
- Develop an understanding of data requirements to answer business questions
- Develop manual and automated scorecards and dashboards
- Recommend data standardization to ensure repeatability and reusability of data products
- Design visualizations for business questions
- Develop an AI integration platform/tool within customer service
- Develop department improvements for easier reporting and consistency
Requirements
- BS in business or related field
- 4+ years total experience in CI/data analytics
- 3+ years of experience in Database, Data Model and Data Warehouse
- Experience in Kaizen facilitation and CI techniques
- Experience in languages such as Python, SQL
- Knowledge in Dimensional Modelling, Datamart and different Data Modelling Techniques
- Good Experience in PowerBI, DAX Queries, Snowflake, PostgreSQL, Tableau
- Strong spoken and written communication skills
- Salesforce experience
Benefits
- Competitive benefits package
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Junior Customer Service Representative at ZURU, an international toy company providing customer support and managing order processes.
Sales Support Specialist at AirLife facilitating the sales process and supporting product managers. Engaging with various stakeholders while developing product knowledge.
Customer Service Representative responsibilities include managing inquiries via phone, email, and chat in a fun - forward culture. Requires experience in customer service, particularly in call center environments.
Customer Service Representative coordinating client requests and proposals for Vomela Companies. Responsible for documentation, order processing, and customer interactions across various business units.
Customer Care Representative handling day - to - day customer queries and administrative activities for Pinnacle Propane in Oklahoma City. Requires effective communication and proficiency in Microsoft Office.
Customer Service Representative handling client orders, ensuring product availability, and providing administrative support in Montréal, Canada. Requires bilingualism in French and English.
Customer Service Representative managing inquiries related to digital solutions at ALEX & GROSS. Collaborating with teams to enhance customer satisfaction with SAP, IBM, and Telekom.
German Speaking Customer Service Representative handling customer inquiries in Yerevan. Engaging with customers through various channels and maintaining customer data for a global company.
German Speaking Customer Service Representative assisting customers at Teleperformance in Yerevan. Handling inquiries and maintaining customer data with a focus on service excellence.