Onsite Senior Director, Customer Service Engineering

Posted 45 minutes ago

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About the role

  • Sr. Director of Engineering leading Modifications and Upgrades engineering efforts for Dematic across North America. Managing a large team and ensuring project delivery while maintaining customer satisfaction and financial results.

Responsibilities

  • Lead and coach a team of engineering leaders and principal engineers, encouraging a culture of inclusion and collaboration to deliver on goals.
  • Drive the engineering team to deliver project scope by conducting site audits, designing, validating, ordering and then commissioning and testing
  • Ensure adherence to schedule, budget, and quality.
  • Act as a primary point of escalation for project-related issues, ensuring swift resolution.
  • Identify new business opportunities and direct sustaining engineering projects.
  • Develop and manage departmental budgets and business plans.
  • Troubleshoot and resolve complex challenges, recommending procedural changes as needed.
  • Provide leadership on strategic business planning and continuous improvement initiatives.

Requirements

  • Bachelor’s degree or Advanced Degree in Engineering
  • 10 years successful experience in leading Project Management or Project Engineering teams
  • Demonstrates advance understanding and application of management approaches for work direction, motivation, and performance management.
  • Proven experience in managing large teams and project execution including design, validation, commissioning and testing, systems integration, risk management, and team leadership.
  • Advanced understanding of mechanical and controls systems as well as intermediate level understanding of software systems.
  • Excellent communication and interpersonal skills with a strong customer focus
  • Ability to lead continuous improvement initiatives and implement innovative solutions.
  • Ability to manage multiple activities, of varying size, at the same time.
  • Ability to travel up to 50% and work weekends and holidays.

Benefits

  • Career Development
  • Competitive Compensation and Benefits
  • Pay Transparency
  • Global Opportunities

Job title

Senior Director, Customer Service Engineering

Job type

Experience level

Senior

Salary

$175,000 - $250,000 per year

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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