Manager of Service Operations at Mindray North America, leading customer - focused service processes. Overseeing service workflows and team performance within a healthcare technology environment.
IS
Hybrid Revenue & Licensing Technician – Asset Operations
Posted last week
About the role
- Revenue & Licensing Technician managing highways licence applications in London. Ensuring compliance, safety, and efficient operations across the Transport for London Road Network.
Responsibilities
- Review, issue and manage highways licence applications for construction works, ensuring the correct documentation is collated to support safe Traffic Management, Site Marshalling, Working Methodology, Public Liability Insurance, Site Risk Assessments, and Safe Vehicle Usage of 3rd party contractors, where pedestrians, cyclists and vehicles travel on the TLRN.
- Ensure accurate records and worklogs are kept.
- Responsible for providing, receiving, checking and the storage of documents relating to activities including licensing and enforcement notices.
- Liaising with and submitting licence applications to the relevant Asset Operations Officer (AOO) for approval.
- Raising Road Space Permits through Street Manager and issuing licences once approved.
- Raising Traffic Orders through London Works and monitoring progress of requests.
- Carrying out some site‑based activities, including licence inspections, to support compliance and safe operations on the TLRN.
- Overseeing day‑to‑day management of a busy shared inbox, proactively identifying urgent customer requests, prioritising workflow, and working with colleagues to ensure consistent, high‑quality service delivery.
- Taking calls on behalf of the Licensing Team.
- Actively participate in open communication and knowledge sharing to build asset capability across the team.
Requirements
- Educated to GCSE standard or equivalent and / or qualification in a highways/asset management related subject.
- Knowledge of London Wide Surface Transport Network.
- Awareness of the political landscape in London, including the Mayor’s Transport Strategy and the sensitivities of key stakeholders such as Boroughs and other influential partners.
- Understanding of asset management systems or another relatable database, such as Maximo.
- Knowledge of Street Manager and Permitting applications.
- Knowledge of Streetcare or similar customer reporting system.
- Ability to review multiple documents accurately and quickly.
- Skilled in quickly identifying and prioritising safety‑critical emergency requests.
- Excellent attention to detail skills.
- Excellent customer service skills and understanding customer needs.
- Ability to communicate effectively at all levels with internal and external stakeholders.
- Ability to react and respond to events appropriately - working calmly under pressure to effectively deliver results.
- Experience of maintaining relationships and liaison with team members, customers and key stakeholders both internal and external.
- Experience of working remotely and/or with prearranged targets or goals.
- Experience of a range of business systems, such as Maximo and Street Manager.
- Experience of stakeholder engagement, internal and external.
- Experience of working in a high pace, high pressure operational environment.
- Experience of call handling and resolving queries.
Benefits
- Final salary pension scheme
- Free travel for you on the TfL network
- Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
- 30 days annual leave plus public and bank holidays
- Private healthcare discounted scheme (optional)
- Tax-efficient cycle-to-work programme
- Retail, health, leisure and travel offers
- Discounted Eurostar travel
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