About the role

  • Monitoring Support Manager responsible for managing performance monitoring and data accuracy for bus operations. Overseeing data management processes under strict deadlines and regulatory requirements.

Responsibilities

  • Manage the production of mileage and QSI data ensuring accurate performance data is continually provided to the business under strict deadlines.
  • Manage and monitor the Mileage coding/submission/finalisation process.
  • Ensure the capture, verification and recording of accurate mileage information from bus operators.
  • Identify any issues arising from the submitted data and ensure an effective resolution.
  • Manage the QSI survey design process ensuring changes are implemented.
  • Manage the 'Data Appeals' process from Bus Operators.
  • Manage the daily and weekly variance and exception processes for mileage data.

Requirements

  • High standards numeracy and literacy are essential.
  • Good inter-personal, influencing and communication skills (verbal & written).
  • Ability to achieve results through others within conflicting priorities.
  • Good analytical skills with an ability to interpret large amounts of data.
  • Good keyboard skills and competent in use of the Microsoft Office software suite including Power Point, Excel, Word and Outlook.
  • A sound educational background, ideally to ‘A’ level standard, with good grades in Mathematics and English Language to GCSE level, or equivalent is essential.
  • Proven experience of using databases for data input and interrogation.
  • Experience of working to tight deadlines without compromising high standards of accuracy.

Benefits

  • Final salary pension scheme
  • Free travel for you on the TfL network
  • Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
  • 30 days annual leave plus public and bank holidays
  • Private healthcare discounted scheme (optional)
  • Tax-efficient cycle-to-work programme
  • Retail, health, leisure and travel offers
  • Discounted Eurostar travel

Job title

Monitoring Support Manager

Job type

Experience level

Mid levelSenior

Salary

£40,000 - £45,000 per year

Degree requirement

High School Diploma

Location requirements

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