Monitoring Support Manager responsible for managing performance monitoring and data accuracy for bus operations. Overseeing data management processes under strict deadlines and regulatory requirements.
Responsibilities
Manage the production of mileage and QSI data ensuring accurate performance data is continually provided to the business under strict deadlines.
Manage and monitor the Mileage coding/submission/finalisation process.
Ensure the capture, verification and recording of accurate mileage information from bus operators.
Identify any issues arising from the submitted data and ensure an effective resolution.
Manage the QSI survey design process ensuring changes are implemented.
Manage the 'Data Appeals' process from Bus Operators.
Manage the daily and weekly variance and exception processes for mileage data.
Requirements
High standards numeracy and literacy are essential.
Good inter-personal, influencing and communication skills (verbal & written).
Ability to achieve results through others within conflicting priorities.
Good analytical skills with an ability to interpret large amounts of data.
Good keyboard skills and competent in use of the Microsoft Office software suite including Power Point, Excel, Word and Outlook.
A sound educational background, ideally to ‘A’ level standard, with good grades in Mathematics and English Language to GCSE level, or equivalent is essential.
Proven experience of using databases for data input and interrogation.
Experience of working to tight deadlines without compromising high standards of accuracy.
Benefits
Final salary pension scheme
Free travel for you on the TfL network
Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
30 days annual leave plus public and bank holidays
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