Customer Support Advisor providing high - quality support in Dutch and English. Join a multicultural team and grow your career in Porto, Portugal.
IS
Hybrid Customer Experience Manager
Posted last week
About the role
- Customer Experience Manager enhancing travel experience for London. Championing operational insights and customer needs across various transport modes.
Responsibilities
- Develop and champion a deep understanding of operational requirements and integrate this with insights and expertise from the Customer Insight, Strategy & Experience team and colleagues across the Customer function.
- Identify existing and emerging customer and business needs and translate these strategic priorities into achievable operational actions which are most important to our customers.
- Influence and own complex initiatives, facilitating collaboration and leveraging resources from across the organisation to achieve high-quality customer outcomes and delivery of our Customer Strategy.
- Collaborate with stakeholders across the organisation driving them to put customer at the heart of their plans and decision making.
- Compile a complete understanding of the requirements of customers, by working with the Insight and Strategy team, keeping abreast and understanding the implications of relevant best practice and customer service policy to improve the experience for new and existing customers.
- Work with operational teams to compile a forward look of strategic customer opportunities, ensuring we, as the customer rep, are involved upstream in shaping requirements.
- Own and drive key customer projects, working alongside the operational teams, through programme management / delivering actions / managing stakeholders’ expectations / project evaluation and review.
- Proactively develop and maintain positive working relationships with colleagues across Customer and operational teams.
Requirements
- Passionate about customer
- Excellent collaboration, influencing and stakeholder management skills (essential)
- Strong organisational / programme management skills (essential)
- Excellent written and oral communication skills, and the ability to adapt your communication style to different audiences (essential)
- Ability to make evidence-based rational decisions and turn decisions into action (essential)
- Degree in a relevant subject or equivalent professional qualifications or suitable professional experience (essential)
- Strong understanding of TfL’s strategic context and operations or related principles that can be applied from equivalent organisations (essential)
- Experience of leading, developing, planning, tracking, delivering and evaluating customer programmes and initiatives (essential)
Benefits
- Final salary pension scheme
- Free travel for you on the TfL network
- Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
- 30 days annual leave plus public and bank holidays
- Private healthcare discounted scheme (optional)
- Tax-efficient cycle-to-work programme
- Retail, health, leisure and travel offers
- Discounted Eurostar travel
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Service Representative serving as Client Advocate to resolve inquiries and enhance customer experience. Joining Indiana Farmers Insurance's Client Communities Team in Indianapolis, IN.
Customer Service Representative as Senior Client Advocate for Indiana Farmers Insurance. Resolving customer inquiries and providing exceptional customer experience with a focus on developing talent.
Polish - Speaking Customer Support Specialists providing customer support via various channels from Greece. Opportunities exist for remote work or on - site responsibilities depending on the project.
Customer Service Representative overseeing the day - to - day coordination of customer shipments. Ensuring requirements are met while providing effective shipment planning and updates in Jakarta, Indonesia.
Support Specialist providing account and technical support for Medbridge's software solutions used by healthcare providers. Collaborating with clients and internal teams to enhance user experience and troubleshoot issues.
Customer Service Representative assisting customers with inquiries and resolving service requests in the Health Insurance sector. The role requires proficiency in Spanish and English with a focus on customer satisfaction.
Client Service Representative at AmeriVet serving as the primary contact for clients at our veterinary clinic. Ensuring exceptional service and client interactions in person and on the phone.
Customer Care Specialist at Reconomy supporting regulatory obligations and customer service through phone and email communications during pre - commercial phases.
Sales Support Specialist supporting Sales Teams and Agents providing services across APCO products and brands. Focused on resolving inquiries and aiding in business opportunities.