Support Operations Specialist optimizing customer support operations using AI and automation strategies. Collaborate with cross - functional teams to enhance workflows and ensure efficient customer service.
About the role
- Workplace Operations Associate managing day-to-day logistics and employee experiences in the NYC office. Collaborating with cross-functional teams to ensure smooth office operations.
Responsibilities
- Own aspects of the day-to-day experience and operations of our NYC workplace
- Serve as the primary point of contact for office vendors, including cleaning services and maintenance providers
- Coordinate ad hoc office repairs and facilities-related needs
- Manage office supply, kitchen, and amenities ordering to keep the workplace stocked and functional
- Support general workplace logistics to ensure a smooth and comfortable office environment
- Coordinate in-office employee visits, including desk assignments and access setup
- Maintain the NYC office and workplace operations calendars and support general workplace and internal ops team documentation
- Help manage culture and appreciation moments, including birthday gifts and small team experiences
- Coordinate recurring in-office experiences such as monthly team lunches and other employee-focused moments
- Support logistics for on-site interviews
- Welcome candidates to the office and help ensure a professional, friendly, and well-organized interview day
- Collaborate with IT on conference room and in-office technology readiness
Requirements
- 3+ years of experience in workplace operations, office management, employee experience, or similar operational roles
- Proficient in workplace tools such as Google Workspace, Slack, and Notion
- Strong time management skills with the ability to independently manage multiple priorities
- Comfortable working on-site and handling in-person logistics daily
- Excellent written and verbal communication skills, including experience working with both internal teams and external vendors
- Based in NYC and able to work from the office 5 days per week
Benefits
- medical, dental, and vision insurance (100% coverage for employees)
- paid time off
- paid parental leave
- 11 company-observed holidays
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