Lead Internal Communications strategies for L.A. Care Health Plan, supporting employee engagement and organizational priorities. Collaborate with stakeholders to produce compelling internal messaging.
About the role
- Manager of digital communications strategy leading execution across digital channels for L.A. Care Health Plan, enhancing member experience and public health initiatives.
Responsibilities
- Lead and execute L.A. Care’s digital communications strategy across all digital channels
- Manage front-end and back-end operations including content development, UX design, page creation, SEO strategy, coding, development, and platform security
- Strengthen L.A. Care’s reputation and elevate the member experience
- Support digital communications for Community Resource Centers and ensure localized outreach efforts
- Manage all aspects of running an efficient team, including hiring, supervising, coaching, training, and motivating direct reports
- Collaborate with internal stakeholders to ensure secure, compliant, and scalable digital infrastructure
- Utilize analytics tools to monitor performance across digital channels and conduct usability testing
Requirements
- Bachelor's Degree in Communications or Related Field
- At least 5 years of experience in digital communications, web development, or digital strategy
- At least 3 years leading staff or supervisory/management experience
- Experience leading teams, projects, initiatives, or cross-functional groups
- Experience developing and executing digital strategies that support public health, member education, or community outreach—preferably in healthcare, nonprofit, or government settings
- Experience managing front-end (UX, content, design) and back-end (development, security, infrastructure) operations
- Experience in analytics, SEO, and performance optimization
- Experience ensuring projects meet stated objectives and are completed on time and within budget
- Strong writing, editing, and digital storytelling skills
- Knowledge of HTML
- Understanding of accessibility standards, HIPAA-compliant communications, and digital best practices in healthcare settings
Benefits
- Paid Time Off (PTO)
- Tuition Reimbursement
- Retirement Plans
- Medical, Dental and Vision
- Wellness Program
- Volunteer Time Off (VTO)
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