Manager of digital communications strategy leading execution across digital channels for L.A. Care Health Plan, enhancing member experience and public health initiatives.
About the role
- Communication Clerk providing 24-hour switchboard service at Deer Lodge Centre. Performing clerical duties and supporting Health Information Services.
Responsibilities
- Responsible for general reception and switchboard functions by providing continuous twenty-four-hour service to Deer Lodge Centre.
- Provides prompt and courteous service to a variety of customers including patients/residents, visitors, and Centre staff using effective communication skills.
- Operates a public address and paging system.
- Provides clerical support to Health Information Services such as chart assembly, chart thinning, filing late reports, and data entry.
- Performs all duties in accordance with established health and safety regulations/guidelines, policies, and procedures (e.g. utilizing personal protective equipment as per safe work procedures).
- Notifies their Manager or designates of all occurrences, injuries, illnesses, or safety and health concerns which are likely to harm themselves, their co-workers, or any others who enter the premises.
- Responsible for updating the ADT system with attending physician information and medical information upon admission, transfer, discharge of patient/resident from the Centre during off-hours.
Requirements
- Minimum 6 months recent related experience required.
- Grade 12 graduate diploma, Manitoba Standards required.
- Successful completion of a recognized program for Medical Office Assistant or Unit Clerk or the first year of a recognized Health Information Management Professional program preferred.
- Medical terminology certificate from a recognized educational institution required.
- Demonstrates knowledge and support of the vision, values, goals, and objectives of the Winnipeg Regional Health Authority and Deer Lodge Centre.
- Knowledge of operating procedures and practices on a telephone switchboard or console.
- Knowledge of health record operations and the assembly of the health records.
- Knowledge of the regulations and instructions concerning filing systems and distribution and control of files.
- Maintains current knowledge of Disaster Management Plans and appropriate response to Emergency Codes.
- Ability to maintain confidentiality.
- Demonstrated excellent English communication skills (written and verbal).
- Ability to maintain composure and respond swiftly to emergency situations.
- Ability to multi-task and work under the pressure of deadlines.
- Keyboarding skills with a minimum of 40 wpm.
- Proficiency in Microsoft Office Suite applications (Word, Outlook, Excel).
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