Business Operations Manager responsible for obtaining product approvals in South Africa for Cisco. Engaging with regulatory authorities and managing compliance processes in telecommunications and safety.
JJ
Hybrid Director, APAC – Business Process Owner, Global CRM Transformation
Posted 1 hour ago
About the role
- CRM Business Process Owner leading APAC program for CRM consolidation and transformation. Driving measurable customer experiences and operational efficiencies across diverse APAC markets.
Responsibilities
- Provide clear, single-point APAC leadership and decision-making for the CRM consolidation and transformation program
- Translate global platform direction into an APAC roadmap that balances regional localization, regulatory needs, and commercial priorities
- Ensure the program delivers measurable CX, data, adoption, and commercial outcomes across APAC markets
- End-to-end program ownership for CRM in APAC: strategy, roadmap, sequencing, execution, scale, and value realization
- Serve as the Commercial Designated Responsible Individual (DRI) for CRM in APAC and collaborates closely with Global TMO and across regions
- Define and own APAC product strategy, prioritization, and single APAC backlog with clear acceptance criteria and localization requirements
Requirements
- 10+ years of product or program leadership
- Demonstrated delivery of multi-market CRM/CX consolidations or migrations
- Proven executive stakeholder influence
- Strong understanding of field execution and CRM platforms, integrations, APIs, and data governance best practices
- Experience navigating localization, privacy, and regulatory requirements across APAC markets
- Excellent English communication skills; additional regional languages advantageous
Benefits
- Inclusive work environment
- Opportunities for professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Manager responsible for establishing business process excellence in Finance & Procurement at ZEISS. Collaborating on key group programs, standardizing processes, and optimizing solutions.
Global Business Process Owner for Procure - to - Pay processes in cybersecurity. Overseeing strategy and implementation across global teams.
Sr. Manager, Business Operations at H1 managing strategic projects and executive relationships. Working alongside CEO and COO to drive company initiatives and board - level communications.
Business Process Consultant leading complex initiatives at McKesson to enhance healthcare delivery. Utilizing data analysis and project management to drive measurable improvements across teams.
OS
Building Codes Administrator overseeing the Building Codes Division operations at Oregon's Department of Consumer & Business Services. Responsible for regulatory functions and legislative proposals in building safety.
HR Operations Analyst developing agile business solutions for MMC. Focusing on optimization of HR processes and supporting Workday system enhancements with an emphasis on user experience.
Managing a broad range of moderately complex supply chain processes for a large global business unit. Leading regional and global business unit planning teams to streamline operational processes.
Senior Director of Commercial Operations at GE HealthCare leading client engagement and operational excellence for MIM Software across international markets.
Supporting clinical trial operations and documentation activities in a global context with a focus on quality and compliance in the life sciences industry.