Learning Solutions Senior Program Manager leading high - impact executive level learning programs at Labcorp. Focused on workforce capability, compliance, and business transformation.
About the role
- Program Director overseeing day-to-day operations of New Jersey I/DD waiver services at Abound Health NJ. Leading Care Managers and ensuring high-quality service delivery aligned with the organization's mission.
Responsibilities
- Hire, mentor, supervise, and evaluate Care Managers and Team Support Specialists
- Address performance concerns, including disciplinary actions and terminations when necessary
- Ensure team adherence to Abound Health NJ policies, procedures, and meeting rhythms
- Lead internal quality processes, including self-inspections, peer reviews, and documentation
- Maintain compliance with Medicaid, DDD, HIPAA, and organizational standards
- Oversee waiver program operations and collaborate with centralized/shared services teams
- Represent Abound Health NJ at provider fairs, job fairs, council meetings, and community events
- Ensure Quality Assurance requirements are met, including grievance follow-up and documentation
- Oversee incident reporting and conduct investigations of abuse, neglect, or exploitation
- Ensure staff training is completed and meets organizational requirements
- Foster strong relationships with clients, families, DSPs, support coordinators, and DDD
- Track staff time (PTO, flex, comp), complete payroll adjustments, and maintain required records
- Promote a positive, growth-oriented work environment aligned with mission, vision, and values
Requirements
- Strong leadership, supervisory, and coaching skills
- Ability to manage complex operations with accuracy, organization, and attention to detail
- Excellent written and verbal communication skills
- Ability to multitask, prioritize, and remain effective under pressure
- Experience with ISP implementation and understanding of New Jersey I/DD programs
- Knowledge of Medicaid and third-party billing requirements
- Ability to build strong relationships with staff, families, and community partners
- High integrity, professionalism, and alignment with Abound Health NJs core values
- Bachelors degree (preferred)
Benefits
- comprehensive benefits package including competitive health, dental, and wellness benefits
- 401(k) plan
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