Hybrid Program Director

at Abound Health

• Job title: Program Director
• Job type: Full Time
• Experience level: Lead
• Salary: $70,000 - $90,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Piscataway, United States

About the role

• Program Director overseeing day-to-day operations of New Jersey I/DD waiver services at Abound Health NJ. Leading Care Managers and ensuring high-quality service delivery aligned with the organization's mission.

Responsibilities

• Hire, mentor, supervise, and evaluate Care Managers and Team Support Specialists
• Address performance concerns, including disciplinary actions and terminations when necessary
• Ensure team adherence to Abound Health NJ policies, procedures, and meeting rhythms
• Lead internal quality processes, including self-inspections, peer reviews, and documentation
• Maintain compliance with Medicaid, DDD, HIPAA, and organizational standards
• Oversee waiver program operations and collaborate with centralized/shared services teams
• Represent Abound Health NJ at provider fairs, job fairs, council meetings, and community events
• Ensure Quality Assurance requirements are met, including grievance follow-up and documentation
• Oversee incident reporting and conduct investigations of abuse, neglect, or exploitation
• Ensure staff training is completed and meets organizational requirements
• Foster strong relationships with clients, families, DSPs, support coordinators, and DDD
• Track staff time (PTO, flex, comp), complete payroll adjustments, and maintain required records
• Promote a positive, growth-oriented work environment aligned with mission, vision, and values

Requirements

• Strong leadership, supervisory, and coaching skills
• Ability to manage complex operations with accuracy, organization, and attention to detail
• Excellent written and verbal communication skills
• Ability to multitask, prioritize, and remain effective under pressure
• Experience with ISP implementation and understanding of New Jersey I/DD programs
• Knowledge of Medicaid and third-party billing requirements
• Ability to build strong relationships with staff, families, and community partners
• High integrity, professionalism, and alignment with Abound Health NJs core values
• Bachelors degree (preferred)

Benefits

• comprehensive benefits package including competitive health, dental, and wellness benefits
• 401(k) plan